Lead Analyst - German

American Express Global Business Travel; Gurgaon; On-site; INR 350,000 - 550,000; Full time

Job summary

American Express Global Business Travel in Gurgaon, India seeks a Reservation & Ticketing professional with 1–3 years of travel industry experience. You will review GDS invoices, QC PNRs, and reconcile receivables while communicating in German and coordinating with front-end teams.

The role requires strong attention to detail, solid problem-solving, and the ability to work in afternoon/evening shifts. A graduate degree is mandatory for this position.

Qualifications

• Degree/Graduate is must with at least 1-3 years of relevant experience in Reservation & Ticketing in Travel and/or Airlines industry.
• Good Knowledge of GDS system (e.g.: Galileo / Amadeus/ Abacus) is mandatory.
• Good verbal and written communication and interpersonal skills.
• Good problem solving skills and attention to details.
• Customer focused and driven to helping others is a necessity.
• Should be well verse with German Language in verbal and written.

Responsibilities

• Review GDS and mid-office system (AGM) and QC the PNR to validate the invoice.
• Fix discrepancies in Invoice to charge / collect receivables from client.
• Capture the Invoice in GDS and in Mid office system as per information from front end team.
• Card reconciliation as per actual transaction spend and recover receivables using GDS/Mid office tools.
• Review Supplier invoices to recover receivables from Client.
• Provide card reconciliation and capture missing Invoices for clients.
• Review the BTA card statement and provide client-specific information using the GDS German language expert.

Skills

GDS knowledge

Reservation & Ticketing

German language

Communication skills

Education

Graduate degree

Tools

Galileo

Amadeus

Abacus

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

• Review GDS and mid-office system (AGM) and QC the PNR to validate the invoice
• Fix the discrepancies in Invoice to charge / collect receivables from client
• Capture the Invoice in GDS and in Mid office system as per the information provided by the front end team
• Card reconciliation as per the actual transaction spend (BSP/Car/Rail/LCC/Lodging) and capture the missing information using the tools like GDS/Mid office system to recover the receivables from Client
• Review Supplier invoices as per the actual transaction spend and capture the missing information using the tools like GDS/Mid office system to recover the receivables from Client
• Provide card reconciliation and capture the missing Invoices in the system and provide them to the clients
• Review the BTA card statement and provide the client specific information using the GDS German language expert

What We're Looking For

• Degree / Graduate is must with at least 1-3 years of relevant experience in Reservation & Ticketing in Travel and /or Airlines industry
• Good Knowledge of GDS system (e.g.: Galileo / Amadeus/ Abacus) is mandatory
• Good verbal and written communication and interpersonal skills
• Good problem solving skills and attention to details
• Customer focused and driven to helping others is a necessity – will to serve
• Should be well verse with German Language in verbal and written
• Should be comfortable working in afternoon / evening shifts

Location

Gurgaon, India

The #TeamGBT Experience Work and life

Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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