Lead Analyst - Delivery Excellence

Iris Software, Inc.; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Iris Software, Inc. is seeking a detail-oriented SQA/QMS facilitator to support project teams across India.

You will conduct SQA reviews, ensure process compliance, collect metrics, and contribute to continuous improvement of QMS across programs. You will mentor PMs, participate in senior management reviews, and help drive risk mitigation, governance, and quality assurance practices to deliver predictable, quality outcomes for our clients.

Responsibilities

• Provide facilitation to projects and manage continued sustenance to QMS.
• Conduct SQA reviews and ensure process compliance in projects.
• Conduct QMS trainings.
• Collect and report metrics data from projects.
• Review / write assigned processes / CRs.
• Participate in senior management review of projects.
• Participate in innovation program as Innovation facilitators for delivery and enabling function.
• Participate in conducting ideation session.
• Mentor PMs to in identifying risks, data analysis, innovations etc.
• Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership.
• Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints.
• Participate in Project team meetings.
• Participate in Project Causal Analysis meetings.
• Ensure formal Configuration Management of QMS documents and other documents.
• Ability to proactively call out issues and risks and provide solutions.
• Provide guidance to project teams on the relevant software engineering and project management practices for optimum results.
• Ensure best practices are captured and shared in organization.
• Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements.
• Articulate contractual risks and work with senior management to mitigate the same.
• Drive improvements for the respective BU.
• Strong facilitation skills with an ability to respond to immediate and urgent requests.

Job description

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Why Join Iris?

Are you ready to do the best work of your career at one of India’s Top 25 Best Workplaces in IT industry? Do you want to grow in an award-winning culture that truly values your talent and ambitions? Join Iris Software — one of the fastest-growing IT services companies— where you own and shape your success story.

About Us

At Iris Software, our vision is to be our client’s most trusted technology partner, and the first choice for the industry’s top professionals to realize their full potential.

With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services.

Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.

Working with Us

At Iris, every role is more than a job — it’s a launchpad for growth.

Our Employee Value Proposition, “Build Your Future. Own Your Journey.” reflects our belief that people thrive when they have ownership of their career and the right opportunities to shape it.

We foster a culture where your potential is valued, your voice matters, and your work creates real impact. With cutting-edge projects, personalized career development, continuous learning and mentorship, we support you to grow and become your best — both personally and professionally.

Curious what it’s like to work at Iris? Head to this video for an inside look at the people, the passion, and the possibilities. Watch it here .

Job Description

Provide facilitation to projects and manage continued sustenance to QMS

• Conduct SQA reviews and ensure process compliance in projects
• Conduct QMS trainings
• Collect and report metrics data from projects
• Review / write assigned processes / CRs
• Participate in senior management review of projects
• Participate in innovation program as Innovation facilitators for delivery and enabling function
• Participate in conducting ideation session
• Mentor PMs to in identifying risks,- data analysis, innovations etc.
• Conduct QMS trainings
• Collect and report metrics data from projects
• Review / write assigned processes / CRs
• Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership
• Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
• Participate in Project team meetings
• Participate in Project Causal Analysis meetings
• Ensure formal Configuration Management of QMS documents and other documents
• Ability to proactively call out issues and risks and provide solutions
• Provide guidance to project teams on the relevant software engineering and project management practices for optimum results
• Ensure best practices are captured and shared in organization
• Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements
• Articulate contractual risks and work with senior management to mitigate the same
• Drive improvements for the respective BU
• Strong facilitation skills with an ability to respond to immediate and urgent requests

Perks and Benefits for Irisians

Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click here to view the benefits.