Lead Administrator (Support &Operations)

HCL Technologies Limited; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HCL Technologies Limited in Chennai seeks a Lead Administrator (Support & Operations) to deliver L2 VDI support. You will manage images, desktop pools, provisioning methods, and monitor infrastructure health with ITIL-aligned processes.

The role requires strong AD, GPO, DNS, DHCP skills and experience with Horizon, CVAD or AVD, plus admin work on Windows environments. Chennai on-site position with growth opportunities.

Qualifications

• Experience with VDI environments and incident management.
• Proficiency in configuring and maintaining master/golden images.
• Strong knowledge of AD, GPO, DNS, and DHCP.

Responsibilities

• Act as primary escalation point for complex VDI issues.
• Create, update and patch master images for desktops.
• Manage desktop pools, user assignments and provisioning methods (MCS/PVS).
• Monitor system performance, alerts, and capacity planning.
• Follow ITIL processes and document RCA in knowledge base.

Skills

VMware Horizon

Citrix CVAD

Azure Virtual Desktop

Active Directory (AD)

Group Policy (GPO)

DNS

DHCP

Windows 10/11

Windows Server

ControlUp

Citrix Director

vCenter

Job description

Lead Administrator (Support &Operations) Chennai, Tamil Nadu

Job Summary

VDI Support - L2

Key Responsibilities

• Incident & Problem Management: Act as the primary escalation point for complex VDI issues like login failures, profile corruption, and session disconnects.
• Image Management: Create, update, patch, and maintain master/golden images for virtual desktops.
• Pool & Resource Administration: Manage desktop pools, user assignments, provisioning methods (like MCS/PVS), and virtual machine sizing.
• Environment Monitoring: Track system performance, server alerts, infrastructure health, and capacity planning.
• ITIL & Documentation: Adhere to change management processes, document root cause analysis (RCA), and maintain knowledge base articles.

Skill Requirements

• Virtualization Platforms: Proficiency in VMware Horizon, Citrix Virtual Apps and Desktops (CVAD), or Azure Virtual Desktop (AVD).
• Infrastructure Fundamentals: Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP.
• Operating Systems: Windows 10/11 and Windows Server administration.
• Troubleshooting Tools: Experience using monitoring utilities like Control Up, Citrix Director, or vCenter

Other Requirements

Preferred credentials include VMware Certified Professional (VCP), Citrix Certified Associate (CCA-V), or ITIL Foundation

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.