Engineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCL Technologies Limited; Bengaluru; On-site; INR 600,000 - 850,000; Full time

Job summary

HCL Technologies Limited in Bengaluru seeks an Engineer - Microsoft Windows, Microsoft Servers RDS, Touch Services to provide remote technical support to global enterprise users. You will diagnose desktop issues, manage device enrollment and ensure SLA-compliant incident resolution.

The role emphasizes Active Directory, Entra ID, Intune, and remote tools like BeyondTrust or Bomgar to assist users and protect data.

Qualifications

• Experience with Windows 10/11, Microsoft 365 and enterprise applications.
• Working knowledge of Intune, Entra ID/Azure AD and Azure Virtual Desktop concepts.
• Understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN and remote connectivity.
• Experience with ServiceNow or other ITSM platforms and remote-support tools.
• Excellent written and spoken English with customer-facing experience.

Responsibilities

• Provide remote technical support for desktops, laptops and endpoints.
• Assist with device enrollment, compliance checks and software deployment via Intune.
• Perform Active Directory and Entra ID activities including password resets and access updates.
• Use approved tools (BeyondTrust/Bomgar) for remote assistance and issue restoration.
• Record diagnostics and resolutions in ITSM, meet SLAs and escalate when needed.
• Support Windows upgrades, data transfer and device lifecycle processes.
• Follow SOPs, security controls and contribute to knowledge base.

Skills

Windows troubleshooting

Intune management

Entra ID/Azure AD

Active Directory

ITSM tools

Remote support

English communication

Networking basics

Tools

BeyondTrust/Bomgar

Microsoft Intune

Microsoft Entra ID

Job description

Engineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Engineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services India Job Description Engineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Bengaluru, Karnataka

Job Summary

ROLE PURPOSE Provide remote technical support to global enterprise users for desktops, laptops, operating systems, applications, identity, connectivity and endpoint-management issues. Resolve incidents and service requests efficiently while maintaining professional communication, accurate documentation, SLA compliance and end-to-end ticket ownership.

Key Responsibilities

• Remote technical support: Diagnose and resolve desktop, laptop, peripheral, Windows 10/11, Microsoft 365, browser, VPN, connectivity and standard application issues.
• Endpoint administration: Support device enrollment, compliance checks, software deployment, remote actions and application management through Microsoft Intune or equivalent tools.
• Identity and access: Perform approved Active Directory and Microsoft Entra ID activities including password reset, account unlock, access updates and security-group administration.
• Remote assistance: Connect through approved tools such as BeyondTrust/Bomgar, guide users clearly and restore service with minimal disruption.
• Ticket ownership: Record diagnostics and resolution steps in the ITSM tool, provide user updates, meet SLAs and elevate correctly when required.
• Device lifecycle: Assist with Windows upgrades, application migration, device refresh, user-data transfer, provisioning, onboarding and offboarding.
• Knowledge and compliance: Follow SOPs and security controls, improve knowledge articles and identify recurring issues or automation opportunities.

Skill Requirements

• Desktop technologies: Strong troubleshooting knowledge of Windows 10/11, hardware, drivers, printers, Microsoft 365 and enterprise applications.
• Modern workplace: Working knowledge of Microsoft Intune, endpoint compliance, application deployment, Entra ID/Azure AD and Azure Virtual Desktop or Windows 365 concepts.
• Infrastructure basics: Understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, remote connectivity, security controls and Active Directory.
• Tools and process: Experience with ServiceNow or another ITSM platform, remote-support tools, incident management and service-request fulfilment.
• Communication: Very good spoken and written English, active listening, customer empathy and confidence supporting global users.
• Execution: Strong analytical troubleshooting, prioritization, documentation, ownership and collaboration skills.

Other Requirements

• SLA, quality, security, schedule and documentation compliance.
• High remote-resolution rate, customer satisfaction and timely closure.
• Accurate diagnosis, correct escalation, low rework and effective backlog control.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.