SME - Nutanix AHV, VMware vCenter

HCL Technologies Limited; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCLTech is seeking a Subject Matter Expert (Support & Operations) in Chennai to ensure timely resolution of escalated incidents while upholding SLAs and quality standards. The role emphasizes mentoring, effective communication, and strategic analysis to drive continuous improvement in support operations.

You will work with Nutanix and VMware stacks, document procedures, participate in capacity planning, and present insights to stakeholders to drive ongoing improvements in service delivery.

Qualifications

• Experience supporting Nutanix and VMware environments in an enterprise setting.
• Strong analytical skills with ability to perform root-cause and trend analyses.
• Excellent communication and presentation skills for stakeholder engagement.

Responsibilities

• Ensure on-time resolution and quality compliance of escalated incidents through efficient analysis of Nutanix and VMware environments.
• Mentor team members and administrators; prepare SOPs and maintain documentation for Nutanix and VMware operations.
• Validate change order implementation plans and participate in capacity planning to optimize resources.
• Engage with customers in meetings; understand challenges and provide strategic Nutanix/VMware solutions.
• Conduct and validate analyses; present reports to key stakeholders to drive performance improvement.

Skills

Support operations

Root cause analysis

Stakeholder communication

Education

VCP or NCP Certifications

Tools

Nutanix

VMware vSphere

VMware vCenter

Job description

| Sholinganallur, Tamil NaduOthers, Delhi

Job Summary

The Subject Matter Expert (Support & Operations) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and SLAs. This position focuses on enhancing customer satisfaction through effective communication, mentoring, and strategic analysis to drive continuous improvement in support operations.

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents Through Efficient Analysis Of Nutanix And Vmware Vsphere & Vcenter Environments In Accordance With Slas.
2. Mentor Team Members And Administrators, Preparing Standard Operating Procedures And Maintaining Effective Documentation For Nutanix Cloud Infrastructure And Vmware Operations, While Fostering Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Understanding Challenges Faced, And Providing Strategic Solutions Related To Nutanix And Vmware Technologies.
5. Conduct And Validate Analyses, Including Root Cause And Trend Analyses, Presenting Insightful Reports To Key Business Stakeholders To Facilitate Informed Decision-Making And Performance Improvement.

Skill Requirements

1. Proficient In Nutanix And Vmware Vsphere & Vcenter With A Strong Understanding Of Support Operations
2. Solid Knowledge Of Nutanix Cloud Infrastructure And Best Practices For Incident Resolution
3. Excellent Communication And Presentation Skills To Engage With Stakeholders Effectively
4. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analysis

Other Requirements

1. Optional But Valuable: Vmware Certified Professional (Vcp) Or Nutanix Certified Professional (Ncp) Certifications

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.