Lead Administrator L1

Wipro; Bengaluru; Vor Ort; INR 1.200.000 - 1.500.000; Vollzeit

Zusammenfassung

A leading technology company is seeking a Lead Administrator L1 in Bengaluru, India. This role requires significant expertise in architecture planning and management of daily operations for IT services. The ideal candidate should have 5-8 years of experience in IT administration, strong troubleshooting abilities, and skills in team management to ensure optimal performance. The position also emphasizes employee satisfaction and operational excellence within the team.

Qualifikationen

• 5–8 years of relevant experience in IT operations or administration.
• Strong understanding of architectural design principles.
• Experience in managing teams and performance metrics.

Aufgaben

• Provide technical expertise in architecture planning and design.
• Manage day-to-day operations and troubleshoot issues.
• Lead team management efforts and ensure employee satisfaction.

Kenntnisse

Architecture Planning

Troubleshooting

Team Management

Disaster Recovery

Performance Management

Jobbeschreibung

Lead Administrator L1 - Wipro

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Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day‑to‑day operations.

Responsibilities

• Architecture Planning & Installation Support
  • Lead the structural/architectural design of a platform/middleware/database/backup solution according to system requirements to ensure a highly scalable and extensible solution.
  • Conduct technology capacity planning by reviewing current and future requirements.
  • Utilize and leverage new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms.
  • Strategize and implement disaster recovery plans, and create and implement backup and recovery plans.
• Day‑to‑Day Tower Operations
  • Troubleshoot issues, conduct root cause analysis (RCA) and develop fixes to prevent recurrence.
  • Plan and manage upgrades, migration, maintenance, backup, installation, and configuration functions for the tower.
  • Review technical performance, deploy improvements, fine‑tune performance, and reduce challenges.
  • Develop shift roster for the team to ensure continuous tower operation.
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, and data architecture guidance.
  • Provide weekly status reports to client leadership and internal stakeholders on database activities, progress, updates, status, and next steps.
  • Leverage technology to develop a Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

Team Management

• Resourcing
  • Forecast talent requirements based on current and future business needs.
  • Hire adequate and right resources for the team.
  • Train direct reportees to make correct recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance with Wipro’s standards of adequate onboarding and training for team members.
  • Build an internal talent pool of HiPos and ensure their career progression within the organization.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback.
  • Ensure that organizational programs such as Performance Nxt are well understood and that the team takes advantage of the opportunities presented.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team.
  • Track team satisfaction scores and identify initiatives to build engagement.
  • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team.
  • Exercise employee recognition and appreciation.

Deliverables

• No Performance Parameter – Measure1: Operations of the tower, SLA adherence.
• Knowledge management.
• CSAT / Customer Experience.
• Identification of risk issues and mitigation plans.
• Knowledge management – Measure2: New projects – timely delivery, avoid unauthorised changes, no formal escalations.

Experience

5–8 Years

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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About Wipro

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