LEAD ADMINISTRATOR L1(CONTRACT)

Wipro; Hyderabad; On-site; INR 1,320,000 - 1,581,000; Part time

Job summary

Wipro Limited in Hyderabad is seeking a Lead Administrator L1 (Contract) to manage video conferencing infrastructure, resolve incidents, and ensure reliable collaboration across meetings.

The role involves configuring Cisco, Microsoft Teams Rooms, and Poly endpoints, coordinating with vendors, and maintaining SOPs and knowledge base for quick ticket resolution.

Qualifications

• 5-8 years of experience in network voice and collaboration administration.
• Experience with Cisco, Microsoft Teams Rooms, and Poly endpoints.

Responsibilities

• Triaging and resolving high-priority incidents with advanced troubleshooting and root-cause analysis.
• SLA monitoring and proactive escalation management.
• Design, install, configure, operate, maintain, and upgrade video conferencing equipment.
• Coordinate with 3rd party vendors for issue resolution.
• Maintain Run of Show documents and event planning for video conferences.
• Use ServiceNow for incident tracking and change requests.
• Collaborate with cross-functional teams to improve user experience.

Skills

Network Voice

Collaboration Admin

Job description

Job Title: LEAD ADMINISTRATOR L1(CONTRACT)

Posting Start Date: 10/21/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Location – Hyderabad Client office

Rate :- 130K/M

EXP :- 8+ years

Activities: Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.

· Handling video conferencing endpoint equipments and tasks such as configuration and operation of Cisco, Microsoft Teams Rooms, and Poly Endpoints.

· Schedule, setup, and disconnect video conferences for internal and external meetings.

· Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross‑functional teams.

· Utilize the existing management‑tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.

· Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.

· Work with 3rd party vendors to troubleshoot issues and perform root cause analysis and elevate accordingly if beyond the limit to resolve the issues.

· Process service requests within the Video and Event Services area.

· Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.

· Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.

· Based on the workload, AMD can discuss with Wipro for enabling more additional staffing, this will be reviewed mutually and an amendment to this SOW shall be enabled.

Mandatory Skills: Network Voice and Collabration Admin.Experience: 5-8 Years.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.