LEAD ADMINISTRATOR L2(CONTRACT)

Wipro; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Part time

Job summary

Wipro Limited is seeking a Lead Administrator L2 (Contract) based in Bengaluru to oversee the incident management lifecycle, define monitoring protocols, and ensure system resilience for client satisfaction and efficient service delivery.

You will triage and resolve tickets, monitor SLAs, tune performance, plan disaster recovery, lead a team, and maintain knowledge bases to drive continuous improvement.

Qualifications

• Oracle Fusion Middleware experience is required.

Responsibilities

• Triaging and resolution of tickets; establish incident monitoring protocols.
• SLA monitoring: review SLA performance and ensure delivery quality.
• Performance tuning and optimization with production support activities.
• System improvements and mitigation review with technical teams.
• Handling disaster recovery: develop data backup plans for resilience.
• Reporting and stakeholder engagement: participate in QBRs and align with business goals.
• Team management: supervise daily operations and conduct performance appraisals.
• Knowledge base: update and maintain documentation for complex issues and share best practices.

Skills

Oracle Fusion Middleware

Job description

Job Title: LEAD ADMINISTRATOR L2(CONTRACT)

Posting Start Date: 10/23/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

• Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
• SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
• Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
• Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
• Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
• Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
• Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
• Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills: Oracle Fusion Middleware.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.