LEAD ADMINISTRATOR L2

Wipro; Dadri; In loco; INR 1.500.000 - 1.900.000; Tempo pieno

Descrizione del lavoro

Wipro Limited seeks an experienced Incident Manager to oversee the incident management process, monitor SLA performance, and supervise the delivery team. You will drive system resilience, enforce monitoring protocols, and coordinate with stakeholders to meet client expectations.

The role emphasizes production support, disaster recovery planning, and continuous knowledge sharing within a large technology services organization.

Competenze

• Mandatory Skills: OpenStack with 8-10 years of Experience.

Mansioni

• Triaging and resolution of tickets; establish incident monitoring protocols and provide technical guidance for permanent fixes.
• SLA Monitoring: review SLA performance and represent the function in meetings.
• Performance tuning and optimization: collaborate with technical teams for production support and efficient deployments.
• System improvements: review mitigation measures and propose improvements.
• Disaster recovery: develop DR and data backup plans for resilience and quick restoration.
• Reporting and stakeholder engagement: participate in QBRs and align with business objectives.
• Team Management: oversee daily operations and conduct performance appraisals.
• Knowledge base and continuous learning: update documentation and share best practices.

Conoscenze

OpenStack

Descrizione del lavoro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Description:

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Areas of responsibility

• Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
• SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
• Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
• Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
• Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
• Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
• Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
• Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills

Mandatory Skills: OpenStack.Experience: 8-10 Years.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.