LEAD ADMINISTRATOR L1

Wipro; Bengaluru; On-site; INR 1,600,000 - 2,300,000; Full time

Job summary

Wipro Limited in Bengaluru seeks a seasoned Network Operations engineer (6–8 years) to manage Data Centre, LAN/WAN, and wireless infrastructure. You will configure and troubleshoot Cisco and Aruba devices, and support SD-WAN deployments across multiple vendors.

The role emphasizes incident triage, root-cause analysis, SLA monitoring, performance tuning, and disaster recovery planning. You will collaborate with global teams, update knowledge bases, and contribute to improvements in tooling and

Qualifications

• 6–8 years of experience in network operations and support.
• Expertise in configuring and troubleshooting Data Centre, LAN/WAN across Cisco and Aruba OEMs.
• Experience with SD-WAN deployment, configuration, and troubleshooting across at least one vendor.

Responsibilities

• Triaging and resolution of high-priority tickets with advanced troubleshooting and root cause analysis.
• Monitor SLAs and proactively escalate to ensure service alignment.
• Analyze performance data and coordinate capacity planning to optimize system efficiency.
• Collaborate with technical teams to implement system improvements and new tools.
• Support disaster recovery planning, security assessments, and recovery drills.
• Prepare and participate in weekly/monthly service reviews with stakeholders.
• Contribute to knowledge base and SOP updates for future ticket resolution.

Skills

Network Operations

Troubleshooting

Root cause analysis

SLA monitoring

Tools

Cisco

Aruba

SD-WAN

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Band: B3(6 to 8 years exp)

Technology: Network R&S, SD-WAN, Network Security, Data Centre

• - Expert in Network Operations including configuration and Troubleshooting of Data Centre, LAN/WAN across Cisco and Aruba oem's
• - Wireless WLC/AP infrastructure Implement, Configuration & Troubleshooting. (Cisco, Juniper, Aruba)
• - Experience on SD-WAN solution Deploy, configuration and troubleshooting. ( any one of: Cisco, PaloAlto, HPE, Versa, Velocloud, Fortinet, Silverpeak)
• - Experience on Network Security platforms, any one of like F5-LTM/GTM, PaloAlto, Fortinet,
• - Experience in any one of Cisco ACI, NSX, SDN, SDA, DNAC, Configuration and Troubleshooting
• - Experience on any one of Cloud Network Operation experience AWS, Azure, Google Cloud, OCI

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: Cisco Routing and Switching.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.