LEAD ADMINISTRATOR L2(CONTRACT)

Wipro; Pune District; On-site; INR 1,400,000 - 1,900,000; Full time

Job summary

Wipro Limited in Pune seeks a Lead Administrator L2 (Contract) to oversee incident management, monitor SLAs, and guide a technical team to ensure resilient, high-quality service delivery.

You will coordinate disaster recovery planning, performance tuning, knowledge sharing, and reporting to stakeholders, supporting continuous improvement across production support activities to meet client expectations.

Qualifications

• SAP BASIS mandatory.
• 8–10 years of experience in relevant roles.

Responsibilities

• Triaging and resolution of incidents; establish monitoring protocols and provide guidance for permanent fixes.
• SLA monitoring; review performance and ensure consistent delivery quality.
• Performance tuning and production support; manage deployments and changes.
• System improvements; review mitigation measures and proposed actions.
• Disaster recovery; develop data backup plans for quick restoration.
• Reporting and stakeholder engagement; participate in reviews and align with business goals.
• Team management; supervise daily operations and conduct performance appraisals.
• Knowledge base; maintain documentation and share best practices to improve efficiency.

Skills

SAP BASIS

Job description

Job Title: LEAD ADMINISTRATOR L2(CONTRACT)

City: Pune

State/Province: Maharashtra

Posting Start Date: 10/16/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Areas of Responsibility

• Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
• SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
• Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
• Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
• Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
• Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
• Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
• Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills: SAP BASIS.Experience: 8-10 Years.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.