Laundry Executive

Pullman Hotels & Resorts; Chennai; On-site; INR 250,000 - 420,000; Full time

Job summary

Pullman Chennai Anna Salai is seeking a Laundry Attendant to supervise daily laundry operations and ensure quality guest services. You will train staff, manage guest requests, and maintain records and bills with accuracy in a luxury hotel setting.

The role requires English proficiency, 2+ years of relevant experience, and the ability to work with multilingual guests. Expect responsibilities including equipment checks, safety compliance, and collaboration with the Executive Housekeeper.

Qualifications

• Primary school education.
• Good oral proficiency in English language.
• Minimum 2 years of experience in a similar capacity.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

Responsibilities

• Conduct daily briefings, supervise and train staff in day-to-day laundry operations.
• Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures.
• Ensure all guest requests are promptly attended to.
• Records guests and staff laundry lists accurately.
• Post bills accurately and in a timely manner.
• Process all departmental paperwork.
• Check all laundry machinery to ensure that all filters are cleaned regularly and press covers are in good condition; report any machine defects to Engineering.
• Ensure that team members are using laundry equipment properly and keeping them in good condition.
• Keep a strict control and record of items sent for laundering by staff members.
• Assist Executive Housekeeper in assessing team members’ attendance and performance.
• Be well versed in hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the assigned by the Management.
• Establish and maintain effective employee working relationships.
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Skills

English proficiency

Multilingual ability

Education

Primary school education

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

• Conduct daily briefings, supervise and train staff in day-to-day laundry operations
• Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures
• Ensure all guest requests are promptly attended to
• Records guests and staff laundry lists accurately
• Post bills accurately and in a timely manner
• Process all departmental paperwork
• Check all laundry machinery to ensure that all filters are cleaned regularly and press covers are in good condition; report any machine defects to Engineering
• Ensure that team members are using laundry equipment properly and keeping them in good condition
• Keep a strict control and record of items sent for laundering by staff members
• Assist Executive Housekeeper in assessing team members’ attendance and performance
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Qualifications

• Primary school education
• Good oral proficiency in English language
• Minimum 2 years of experience in a similar capacity
• Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities