Lab Cluster InCharge-Technical Operations-MD-Pathology/Biochemistry

Vijaya Diagnostic Centre Limited; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Vijaya Diagnostic Centre Limited seeks an experienced Laboratory Operations Manager to oversee and optimize technical operations across its diagnostic centres and collection networks. You will drive standardization, ensure timely reporting, and coordinate with Lab In-charges, HODs, and cross-functional teams to sustain quality and efficiency.

The role emphasizes strong NABL/NABH/ISO compliance, continuous improvement, and effective resource management within the approved VDC formats and SOPs.

Qualifications

• Strong analytical mindset to interpret lab performance data and drive corrective actions.
• Ability to handle technical disruptions, complaints, or audits promptly and effectively.
• Strong knowledge of NABL/NABH/ISO standards and internal QMS systems, ensuring regulatory and accreditation compliance.

Responsibilities

• Oversee smooth functioning of technical operations across laboratories and collection centers.
• Ensure timely and accurate generation and release of test reports within defined Turnaround Time (TAT).
• Manage and resolve technical and operational issues with Lab In-charges, HODs, and teams.

Skills

Analytical mindset

Disruption handling

Regulatory knowledge

Education

MBA-Healthcare

ISB alumni/ISB's

Tools

LIMS

Job description

Responsible for overseeing and managing technical operations of medical laboratory services across assigned cluster of Vijaya Diagnostic Centres (VDC) and their associated Sample Collection Centers ensuring alignment with organization's policies and procedures. This role entails end-to-end management of laboratory functions with a focus on standardization, quality compliance, optimal resource utilization and driving continuous improvement initiatives.

Education

Preffered: MBA-Healthcare and ISB's

Key Skills / Experience

• Strong analytical mindset to interpret lab performance data and drive corrective or improvement actions
• Ability to handle technical disruptions, complaints, or audits promptly and effectively
• Strong knowledge of NABL/NABH/ISO standards and internal QMS systems, capable of ensuring regulatory and accreditation compliance

Primary Responsibilities

Laboratory Operations Management:

• Oversee smooth functioning of technical operations across all laboratories and collection centers within the assigned cluster.
• Ensure timely and accurate generation and release of test reports within defined TAT (Turnaround Time).
• Manage and resolve all technical and operational issues in consultation with Lab In-charges, HODs, Operational and Marketing teams.

Quality Assurance & Compliance:

• Ensure adherence to QMS and coordinate with Quality Assurance Department for audits, improvements and regulatory compliance (NABL, biomedical waste, PPE protocols).
• Monitor and ensure accurate LIMS usage including report amendments, process flow compliance, QC documentation and data statistics.
• Ensure continuous review and improvement of report formats based on user feedback and evolving requirements in alignment with approved VDC formats and under the guidance of Laboratory Director / Chief of Lab.
• Ensure compilation of data for MIS and submission in a timely manner along with review and feedback for improvements.
• Monitor process flow/QC compliance amendment of reports and any other activities on LIMS with statistics in coordination with lab in charges & lab managers.

Inventory & Equipment Management:

• Monitor inventory levels, consumption trends and wastage audits, ensure timely procurement and avoid shortages/excessive hoarding of stock.
• Supervise preventive maintenance, calibration and timely repair of equipment, ensure uninterrupted laboratory services.
• Manage phlebotomy operations in coordination with Central Phlebotomy In-charge ensuring high standards of patient service and sample integrity.
• Communicate and reinforce all relevant SOPs and policies to phlebotomists as per established protocols.

People Management:

• Actively contribute to manpower planning, including identifying vacancies, participating in interviews and supporting job role training across the assigned cluster.
• Support all centers in developing and implementing training schedules and oversee compliance with competency assessments for all staff including doctors.
• Lead thorough root cause analysis meetings for all customer complaints by involving relevant stakeholders and drive resolution planning to prevent recurrence.
• Review and assess lab fines levied on staff, coordinate with Lab Managers and other stakeholders to understand the reasons and implement targeted retraining programs where necessary.
• Hold regular meetings with all Lab Managers and Lab In-charges to review data, address issues related to inventory, processes and provide feedback and actionable improvement plans to the Director.

Additional Responsibilities:

• Provide expert advice on test selection, interpretation and utilization of laboratory services in coordination with the sales team.
• Implement risk mitigation strategies and document continual improvement initiatives in coordination with the Quality Assurance team.
• Undertake additional responsibilities or projects as assigned by the Director - Laboratory Services for organizational benefit.