L4 - TW Sales - MP - Chindwara - BACL

Bajaj Auto Limited; Bhopal; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Auto Limited in India seeks a Finance Field Manager to drive growth by leading a team of Off Roll Sales DMAs at assigned dealerships, focusing on high-quality customer acquisition, and promoting finance schemes with timely case processing.

You will monitor dealer relationships, manage KYC/doc verification, track performance against targets, and ensure speedy disbursement while reporting to the ASM and improving DMA productivity for superior customer service.

Qualifications

• Experience in financial services sales at automotive dealerships.
• Ability to lead and motivate a team of DMAs.
• Strong documentation and process adherence.
• KYC/compliance awareness.

Responsibilities

• Managing a team of Off Roll sales DMAs to ensure sales & penetration at dealership as per target.
• Ensure documents are verified in originals and scanned/fill details in ICAS with timely despatch.
• Promote finance schemes to customers within and outside dealership and achieve targets.
• Maintain and improve dealer relationships and address queries daily.
• Verify customer documents (KYC, personal information) per policy.
• Monitor dealership competition activity and location performance.
• Ensure DMA productivity and ASC/branch network visits.
• Manage enquiry handling and lead conversion (Web/Tele/Rural).
• Oversee RC collection and FEMI/non-starter resolutions on schedule.
• Keep ASM updated on targets vs achievements and ensure fast case decisions.

Skills

Sales/marketing skills

Working with others

Relationship management

Good Communication

Result orientation

Excel Knowledge

Job description

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The purpose of this role is to drive finance business growth and penetration at assigned dealerships by leading and motivating a team of Off-Roll Sales DMAs, ensuring high-quality customer acquisition, and maintaining strict compliance with documentation and operational processes. The role is responsible for achieving sales targets, promoting finance schemes, converting enquiries and leads, and ensuring timely case processing and disbursement. It also focuses on building strong dealer relationships, monitoring competition at the market level, and supporting collections through RC collection and resolution of FEMI/non-starter cases. Additionally, the role ensures regular reporting of performance to the ASM, adherence to TATs, and consistent improvement in DMA productivity to deliver superior customer service and business outcomes

Key Responsibilities

• Managing a team of Off Roll sales DMAs to ensure sales & penetration at the dealership as per the target.
• Ensure all the documents w.r.t. customer, are verified in originals and scan& fill various customers’ details in ICAS & submit it immediately. Physical agreement & repayment instrument despatch within prescribed TAT
• To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets
• Maintain & improve the relationship with the dealer/s & address issues/queries on daily basis
• Verification of all documents, w.r.t. customers e.g. KYC, customer personal information, documents received through DMAs at ASC location, in line with company policy
• Monitoring the competition activity in dealership & location
• Maintain & improve the productivity of DMAs
• ASC/ branch visit of dealer (Network Visit)
• Enquiry management & follow up on open enquiries
• Conversion of all leads (Web/Tele/Rural)
• Collection of RC, resolution of FEMI, nonstarter on regular basis as per the targets
• Keep the ASM updated on daily basis w.r.t. targets vs achievements
• Maintain TAT for decision on case & speedy disbursement.
• Understand & Explain All the Schemes to The Customers.

Key Skills Required

• Sales/marketing skills
• Working with others
• Relationship management
• Good Communication
• Result orientation
• EXCEL Knowledge

Key Performance Indicators

• Responsible for achieving volume targets for the area on quarterly basis
• Responsible for achieving penetration targets for the area on quarterly basis
• Responsible for overlooking increase in number of finance customers with dealership/s on a quarterly basis.
• To execute special schemes for festivals and conducting loan melas etc.
• To increase insurance penetration on total sales on quarterly basis
• Login to disbursement ratio should be kept more than 80%
• Repayment should be more than 95% within the TAT