L4 - TW Sales - KL - Thissur - BACL

bajajauto; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto is seeking a finance-focused leader to drive growth at assigned dealerships. You will lead a team of Off Roll DMAs to acquire customers, promote finance schemes, verify documents, and ensure timely processing and disbursement.

The role emphasizes dealer relationship management, market monitoring, and improving DMA productivity to deliver superior customer service and business outcomes.

Qualifications

• Proven ability to drive sales growth and finance penetration at dealerships.
• Strong relationship management with dealers and internal teams.
• Proficiency in Excel and data-driven decision making.

Responsibilities

• Lead a team of Off Roll DMAs to drive sales and finance penetration at dealerships.
• Verify customer documents in originals and ensure ICAS data capture and timely submission.
• Promote finance schemes to customers inside and outside the dealership per targets.
• Maintain dealer relationships and address issues daily to ensure smooth operations.
• Monitor competition activity at the dealership and market level to protect market share.
• Ensure timely disbursement and maintain high RC collection and FEMI/non-starter resolutions.

Skills

Sales/Marketing

Team leadership

Relationship management

Communication skills

Excel

Target orientation

Job description

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The purpose of this role is to drive finance business growth and penetration at assigned dealerships by leading and motivating a team of Off-Roll Sales DMAs, ensuring high-quality customer acquisition, and maintaining strict compliance with documentation and operational processes. The role is responsible for achieving sales targets, promoting finance schemes, converting enquiries and leads, and ensuring timely case processing and disbursement. It also focuses on building strong dealer relationships, monitoring competition at the market level, and supporting collections through RC collection and resolution of FEMI/non-starter cases. Additionally, the role ensures regular reporting of performance to the ASM, adherence to TATs, and consistent improvement in DMA productivity to deliver superior customer service and business outcomes

Key Responsibilities

• Managing a team of Off Roll sales DMAs to ensure sales & penetration at the dealership as per the target.
• Ensure all the documents w.r.t. customer, are verified in originals and scan& fill various customers’ details in ICAS & submit it immediately. Physical agreement & repayment instrument despatch within prescribed TAT
• To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets
• Maintain & improve the relationship with the dealer/s & address issues/queries on daily basis
• Verification of all documents, w.r.t. customers e.g. KYC, customer personal information, documents received through DMAs at ASC location, in line with company policy
• Monitoring the competition activity in dealership & location
• Maintain & improve the productivity of DMAs
• ASC/ branch visit of dealer (Network Visit)
• Enquiry management & follow up on open enquiries
• Conversion of all leads (Web/Tele/Rural)
• Collection of RC, resolution of FEMI, nonstarter on regular basis as per the targets
• Keep the ASM updated on daily basis w.r.t. targets vs achievements
• Maintain TAT for decision on case & speedy disbursement.
• Understand & Explain All the Schemes to The Customers.

Key Skills Required

• Sales/marketing skills
• Working with others
• Relationship management
• Good Communication
• Result orientation
• EXCEL Knowledge

Key Performance Indicators

• Responsible for achieving volume targets for the area on quarterly basis
• Responsible for achieving penetration targets for the area on quarterly basis
• Responsible for overlooking increase in number of finance customers with dealership/s on a quarterly basis.
• To execute special schemes for festivals and conducting loan melas etc.
• To increase insurance penetration on total sales on quarterly basis
• Login to disbursement ratio should be kept more than 80%
• Repayment should be more than 95% within the TAT