L4-Recovery Dept-NE-BONGAIGAON-BACL

Bajaj Auto Limited; Kamrup Metropolitan; On-site; INR 450,000 - 700,000; Full time

Job summary

Bajaj Auto Limited in India is seeking a Collections Officer to lead repossession and settlement efforts within the assigned territory. The role focuses on building a network of recovery agencies, overseeing performance, and ensuring adherence to legal and company policies.

The candidate will coordinate field actions, manage skip tracing, settlements, and account closure, drive daily targets, and maintain accurate records. Travel up to 60-80 km/day is expected, with on-site, full-time employment.

Qualifications

• Graduation in commerce or management preferred.
• Minimum 4 years experience in vehicle finance collections or NBFC/bank recovery.
• Experience in repossession, settlement, and working with recovery agencies.
• Willing to travel up to 60-80 km/day.
• On-site, full-time role in India.

Responsibilities

• Repossession and settlement.
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the portfolio as per defined targets.
• Set daily and fortnightly recovery targets for the agencies, monitor progress and follow up.
• Plan field visits to maximize customer coverage and handle complex recovery cases.
• Supervise third-party recovery agents and ensure policy compliance.
• Identify accounts needing legal action or repossession and oversee the process.
• Ensure recovery work follows policies and legal requirements; train team and report issues.
• Keep records of visits and updates in the system; share daily reports with the manager.
• Prioritize penal charge collections to support costs.
• Spot agencies for empanelment and share with supervisors.

Skills

Repossession and settlement knowledge

Collections system handling

Regulatory and compliance adherence

MS Excel and reporting tools

Customer empathy and tactful comms

Problem-solving

Education

Graduation (B.Com, BBA or equivalent preferred)

Job description

Job Description – Collections Officer

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Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

L4

Employment Type

On-site, Full time

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone