L4-RECOVERY DEPT-WB-MIDNAPORE-BACL

Bajaj Auto Limited; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto Limited is seeking a Collections Officer to handle repossession and settlements in our Kolkata-area operations. The role covers field recovery, agency management, and legal-action coordination to recover outstanding vehicle loans.

The position requires 4+ years in vehicle finance collections, with on-site work and local travel. A strong emphasis on compliance, analytics, and stakeholder management is essential.

Qualifications

• Graduation in B.Com/BBA or equivalent; preferred.
• Minimum 4 years of work experience in vehicle finance NBFCs or banks collections.
• Experience in recovery, NPA, write-off, repossession.

Responsibilities

• Repossession and settlement of loan accounts.
• Manage network of repossession agencies in the territory.
• Onboard, train and review recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain ROR within the assigned portfolio and meet targets.
• Set and monitor daily/fortnightly recovery targets and ensure follow-ups.
• Coordinate field visits for coverage; handle complex cases as needed.
• Supervise third-party recovery agents and ensure compliance with rules.
• Identify accounts needing legal action and oversee repossession processes.
• Ensure compliance with policies and regulations; report issues promptly.
• Keep records of visits and recovery updates; share daily reports.

Skills

Repossession knowledge

Collections process

Regulatory compliance

Customer empathy

Problem solving

Education

Graduation (B.Com, BBA or equivalent)

Tools

MS Excel

Reporting tools

Job description

Job Description – Collections Officer

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Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

L4

Employment Type

On-site, Full time

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone