L4-RECOVERY DEPT-WB-SILIGURI-BACL

Bajaj Auto Limited; Kolkata District; Presencial; INR 600 000 - 1 000 000; Tempo integral

Resumo da oferta

Bajaj Auto Limited is hiring a Collections Officer to manage repossession and settlement of defaulted vehicle loans. The role requires handling a network of repossession agencies, onboarding and training recovery partners, and executing field recovery actions with emphasis on compliance and timely closures.

The ideal candidate will have 4+ years in NBFC/bank collections, including NPA recovery, skip tracing, and settlements.

Qualificações

• Graduation is preferred; 4+ years experience in vehicle finance NBFCs or Banks collections.
• Experience in recovery/NPA collection including repossession.
• Familiarity with skip tracing and field collection processes.

Responsabilidades

• Repossession and settlement of accounts.
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain Return on Recovery (ROR) within the assigned portfolio per targets.
• Set daily and fortnightly recovery/vehicle repossession targets for agencies and monitor progress.
• Plan and coordinate field visits to maximize customer coverage and handle complex cases.
• Supervise third-party recovery agents and ensure compliance with company rules.
• Identify accounts needing legal action or repossession and oversee the process with approvals.
• Ensure all recovery work follows company policies and legal requirements and report issues.
• Maintain records of visits, calls and recovery updates and share daily reports with the manager.
• Prioritize penal charge collections to support recovery costs and efficiency.
• Spot agencies for empanelment and coordinate with supervisors.

Conhecimentos

Repossession

Settlement

Regulatory adherence

MS Excel

Reporting tools

Formação académica

Graduation (B. Com, BBA or equivalent preferred)

Ferramentas

MS Excel

Reporting tools

Descrição da oferta de emprego

Job Description – Collections Officer

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Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

L4

Employment Type

On-site, Full time

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone