L4-RECOVERY DEPT-OR-BHUBANESHWAR-BACL

Bajaj Auto Limited; Khordha; On-site; INR 450,000 - 700,000; Full time

Job summary

Bajaj Auto Limited is seeking a Collections Officer for on-site, full-time employment in India. The role focuses on repossession, settlements, and management of recovery channels across a broad territory, including supervision of agency partners and ensuring compliance with policies and regulations.

The candidate should have 4+ years in vehicle finance recovery, strong knowledge of repossession processes, and proficiency in Excel for reporting and tracking performance.

Qualifications

• Graduation in commerce or related field (B.Com/BBA or equivalent preferred).
• Minimum 4 years of experience in vehicle finance recovery/collections including NPA and write-offs.
• Experience with repossession, settlement, and field recovery processes.

Responsibilities

• Repossession and settlement.
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Skills

Repossession

Settlement process

Collections system

Regulatory compliance

MS Excel

Education

Graduation (B. Com, BBA or equivalent preferred)

Tools

MS Excel

Job description

Job Description – Collections Officer

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Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

L4

Employment Type

On-site, Full time

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone