L4-Recovery Dept-MP-Chindwara-BACL

Bajaj Auto Ltd; Bhopal; On-site; INR 500,000 - 600,000; Full time

Job summary

Bajaj Auto Ltd in India seeks a Collections Officer (L4) for an on-site role in Bhopal. You will oversee repossession and settlements, manage recovery agencies, onboard/train partners, and drive field recovery actions with compliance to guidelines.

The role involves daily reporting and meeting recovery targets across assigned territories. Requirements include Graduation, minimum 4 years in vehicle finance collections, knowledge of NBFC/bank recovery processes, and willingness to travel 60-80

Qualifications

• Graduation in commerce or management preferred.
• Minimum 4 years of experience in collections or recoveries.
• Experience in vehicle finance/NBFCs or banks is preferable.
• On-site role with travel 60-80 km/day in India.
• Knowledge of regulatory and compliance requirements.

Responsibilities

• Repossession and settlement of accounts.
• Manage a network of repossession agencies in the territory.
• Onboard, train and review recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain records and provide daily progress reports to the manager.
• Set and monitor recovery targets for agencies and ensure timely follow-ups.
• Coordinate field visits and handle complex recovery cases when required.
• Supervise third-party recovery agents and ensure compliance with rules.

Skills

Negotiation skills

Conflict resolution

Customer empathy

People management

Problem-solving

Pressure-handling

Education

Graduation (B. Com, BBA or equivalent preferred)

Tools

MS Excel

Reporting tools

Job description

Job Description:

• Designation: Collections Officer


• Department: Bucket 6+ and write off Collections


• Level: L4


• Employment Type: On-site, Full time


• Reporting Manager Title: Area Collections Manager


• Language: English, Hindi, Local language (preferred)


• Travel: 60-80 km/Day


• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)


• Work Experience: Minimum 4 years


• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement


• Handle a network of repossession agencies within the assigned territory.


• Onboard, train and review performance of recovery channel partners.


• Execute field recovery actions including skip tracing, settlements and closure of loan account.

• Maintain ROR within the assigned portfolio as per defined business targets.

• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.


• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.


• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.


• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.


• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.


• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.


• Along with recovery prioritize penal charge collections to support collection cost.


• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge


• Collections system handling


• Regulatory and compliance adherence


• MS Excel and reporting tools


• Third-party vendor management

Soft Skills:

• Negotiation skills


• Conflict resolution


• Customer empathy and tactful communication


• People management


• Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set


2. Settlement write of accounts on best effort basis by negotiation


3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand


• Hiring Local/Pan-India Candidates: (Based on company policy)


• Additional Comment (if any): Requirement of Personal vehicle and smartphone

Requirements: