L4-Recovery Dept-AP-Vizag-BACL

Bajaj Auto Ltd; NTR; Sur place; INR 360 000 - 600 000; Plein temps

Résumé du poste

Bajaj Auto Ltd. is seeking a Collections Officer on-site in India to lead repossession and settlement activities within the bucket 6+ and write-off domain. You will manage a network of recovery agencies, onboard partners, and drive field actions to recover accounts.

The role requires a minimum 4 years in vehicle finance collections, strong negotiation skills, and fluency in English and Hindi. Travel and ownership of a smartphone may be expected for field work.

Qualifications

• Graduation in B.Com, BBA or equivalent preferred.
• Minimum 4 years of experience in collections or NBFC/bank recovery.
• Knowledge of vehicle finance and write-off/recovery processes.
• Fluent English and Hindi; local language preferred.

Responsabilités

• Repossession and settlement of accounts.
• Handle a network of repossession agencies within the territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain portfolio records and achieve defined recovery targets.
• Set and track daily/fortnightly recovery targets for agencies.

Connaissances

Repossession & settlement knowledge

Collections system handling

Regulatory compliance

MS Excel & reporting tools

Vendor management

Negotiation

Conflict resolution

Customer empathy

People management

Problem-solving

Pressure-handling

Formation

Graduation (B. Com, BBA or equivalent preferred)

Outils

MS Excel

Reporting tools

Description du poste

Job Description:

• Designation: Collections Officer


• Department: Bucket 6+ and write off Collections


• Level: L4


• Employment Type: On-site, Full time


• Reporting Manager Title: Area Collections Manager


• Language: English, Hindi, Local language (preferred)


• Travel: 60-80 km/Day


• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)


• Work Experience: Minimum 4 years


• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement


• Handle a network of repossession agencies within the assigned territory.


• Onboard, train and review performance of recovery channel partners.


• Execute field recovery actions including skip tracing, settlements and closure of loan account.

• Maintain ROR within the assigned portfolio as per defined business targets.

• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.


• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.


• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.


• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.


• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.


• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.


• Along with recovery prioritize penal charge collections to support collection cost.


• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge


• Collections system handling


• Regulatory and compliance adherence


• MS Excel and reporting tools


• Third-party vendor management

Soft Skills:

• Negotiation skills


• Conflict resolution


• Customer empathy and tactful communication


• People management


• Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set


2. Settlement write of accounts on best effort basis by negotiation


3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand


• Hiring Local/Pan-India Candidates: (Based on company policy)


• Additional Comment (if any): Requirement of Personal vehicle and smartphone

Requirements: