L4-MC DMS-WARANGAL-TS-BACL

Bajaj Auto Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto Limited in Hyderabad is seeking a capable professional to allocate portfolios to vendors based on past performance and Fleet/Officer availability. You will review cases with FOS/TL, coordinate with agencies, plan calls for complex resolutions and ensure timely billing closures.

The role involves handling repo-related customer service issues, escalations, and coordinating with the legal team for actions against chronic defaulters.

Qualifications

• Qualification: Any Graduate/ P.G./M.B.A.
• Experience: Minimum 2 years, preferably in Financial Services/Banking/FMCG/NBFC.
• Role requires relationship and agency management.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work according to disposition codes.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt book and repo kits periodically.
• Ensure agency billing closure within 60 days of work completion.
• Handle repo-related customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters.

Skills

Portfolio allocation

Team management

Relationship management

Multitasking

Decision making

Vendor coordination

Education

Any Graduate/ P.G./M.B.A.

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.