L4-MC DMS-MP-MANDSAUR-BACL

Bajaj Auto Limited; Bhopal; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Auto Limited is seeking a candidate for portfolio allocation to vendors, based on past performance trends and FOS availability. The role involves ensuring adequate manpower, coordinating with agencies, and handling revenue-related processes.

The ideal candidate should have a minimum of 2 years in relevant sectors, with qualifications ranging from Any Graduate to MBA, and be capable of managing multiple tasks with a results-driven approach. Age up to 30 is preferred.

Qualifications

• Any Graduate/ P.G./M.B.A. qualification required.
• Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC.
• Candidates up to 30 years of age may apply.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution, support to agency on difficult cases.
• Audit receipt book andRepo kits periodically; ensure agency billing closure within 60 days.
• Obtain prior approvals in repo cases and help agencies manage repo related issues.
• Handle collection/repo related customer service issues/escalations and liaise with legal for defaulters.
• Track and review BKT resolution with agency and FO level; manage flow rates to next bucket.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries within TAT; address audit queries and implement actions in field.

Skills

Relationship management

Multitasking

Result oriented

Education

Any Graduate / Postgraduate / MBA

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.