L4-MC DMS-KOTHAGUDEM-TS-BACL

Bajaj Auto Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto Limited is seeking a dynamic professional to allocate portfolios to vendors based on performance trends and FOS availability. You will coordinate with agency resources, plan calls for efficient resolutions, and audit repos.

The role includes ensuring timely agency billing and supporting legal actions against chronic defaulters to maintain service standards. You will review cases with FOS/TL, manage field operations, and drive process improvements while training new team members as

Qualifications

• Minimum 2 years of experience in Financial Services/Banking/FMCG/NBFC.
• Any Graduate/PG/MBA is acceptable for qualification.
• Experience in agency management and field operations is preferred.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits; ensure agency billing closes within 60 days.
• Support enforcement actions with legal teams and agencies against chronic defaulters.
• Track resolution flow rates to the next bucket and optimize staffing.

Skills

Relationship management

Multitasking

Result oriented

Managing Teams

Education

Any Graduate/Postgraduate/MBA

Tools

CRM tools

Call planning tools

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.