L4 - MC DMS - TINSUKIA - NE -BACL

Bajaj Auto Ltd; Kamrup Metropolitan; On-site; INR 600,000 - 800,000; Full time

Job summary

Bajaj Auto Ltd in India is seeking an Assistant Manager in the MC DMS department to allocate portfolios to vendors, review cases, and ensure timely resolutions. The role requires coordinating with agencies, monitoring performance, and managing field operations with a focus on efficiency and compliance.

The ideal candidate has at least 2 years of experience in financial services or related sectors, graduates or MBA, and an age up to 30.

Qualifications

• Minimum 2 years of experience in Financial Services/Banking/FMCG/NBFC.
• Qualification: Any Graduate or PG/MBA.
• Preferred Age: Maximum 30 years.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Receipt book & Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of the work completed month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal teams for actions against chronic defaulters and enforcement agencies.
• Track and review BKT resolution with agency and FOs at appropriate levels.
• Restrict flow rates to next bucket at the location handled.
• Replace non-performing FOs and recruit/train fresh teams as needed.
• Close CRM queries as per assigned TAT.
• Address receipt book discrepancies and ensure no recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT for HHT non-functionality and required support.

Skills

Negotiation skills

Managing Teams

Relationship management

Result oriented

Multitasking

Education

Any Graduate/ P.G./M.B.A.

Job description

Job Description

• Level: L4
• Department: MC DMS
• Designation: Assistant Manager
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual
• Performer

Skill Set Required

• Negotiation skills
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

Key Performance Area

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

Role Profile / Job Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.