L4 - MC DMS - OSIAN - RJ - BACL

Bajaj Auto Ltd; Jaipur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Auto Ltd. is seeking an Assistant Manager to manage vendor portfolios, allocate work based on past trends and FOS availability, and ensure timely resolution of customer service issues. You will coordinate with agencies, review cases, and monitor performance metrics to drive results.

The role requires 2+ years in Financial Services/Banking/FMCG/NBFC and a graduate/MBA qualification. Location is on-site with responsibility for a defined city area and strict process adherence.

Qualifications

• Minimum 2 years of work experience in Financial Services/Banking/FMCG/NBFC sectors.
• Qualification can be any graduate, postgraduate or MBA.

Responsibilities

• Allocate portfolio to vendors based on past performance and available resources.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for resolution.
• Audit receipt books and repo kits periodically.
• Close agency billing within 60 days of completed month.
• Obtain prior approvals in repo cases and support agencies accordingly.
• Handle collections/repo related customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track and review BKT resolution with agencies and FO levels.
• Restrict flow rates to next bucket for the assigned location.
• Remove underperforming FOs and recruit/train new teams as needed.
• Close CRM queries within defined turnaround time.
• Revert to IT with HHT issues and ensure timely field actions.

Skills

Negotiation skills

Managing Teams

Relationship management

Result oriented

Multitasking

Education

Any Graduate/ PG/ MBA

Job description

Job Description:

DESCRIPTION

• Level: L4
• Department: MC DMS
• Designation: Assistant Manager
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Negotiation skills
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Requirements: