L4 - CV DMS - RANCHI - JH - BACL

Bajaj Auto Limited; Ranchi; On-site; INR 300,000 - 450,000; Full time

Job summary

Bajaj Auto Limited in Ranchi, India, invites applications for an Officer (L4) in CV DMS. The role is to allocate portfolios to vendors, review cases with FOS/TL, and plan field activities to improve resolution and adherence to timelines.

The ideal candidate has at least 2 years’ experience in financial services or related sectors, is under 30, and holds a graduate degree or MBA. The position requires multitasking, strong relationship management, and a track record of process discipline.

Qualifications

• 2+ years of experience in Financial Services/Banking/FMCG/NBFC.
• Maximum age 30 years.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Agency billing closure within 60 days of work completed month.
• Handle repo related issues and customer service escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.

Skills

Team management

Relationship management

Results oriented

Multitasking

Education

Graduate/MBA

Job description

DESCRIPTION

• Level: L4
• Department: CV DMS
• Designation: Officer
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.