L4 - MC DMS - NALAGARH - PB - BACL

Bajaj Auto Limited; Chandigarh; On-site; INR 420,000 - 520,000; Full time

Job summary

Bajaj Auto Limited is seeking personnel for a field- and desk-based role in Chandigarh to manage vendor portfolios, coordinate with agencies, and ensure timely resolution of cases and billing. The role emphasizes auditing, repo management, and customer/service issue resolutions with escalation to legal teams as needed.

Experience in Financial Services/Banking/NBFC is preferred, with a minimum of two years and a graduate or MBA qualification.

Qualifications

• Minimum 2 years of experience in Financial Services/Banking/FMCG/NBFC.
• Any Graduate/PG/MBA required qualification.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS / TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Receipt book & Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping agencies manage repo issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters & enforcement actions.
• Flow rates to next bucket to be tracked and managed.

Skills

Managing Teams

Relationship management

Result oriented

Multitasking

Education

Graduate / MBA

Job description

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DESCRIPTION

• Level: L4
• Department: MC DMS
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.