L4-MC DMS-MP-MAHASAMUND-BACL

Bajaj Auto Limited; Raipur; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Bajaj Auto Limited, Raipur, is seeking an experienced professional for a field operations role focusing on vendor portfolio allocation and agency coordination. You will review cases with FOS/TL, plan calls, and ensure timely repo and billing processes while managing collections and escalations.

The role demands at least 2 years of relevant experience, with a preference for candidates up to 30 years old. Strong multitasking, relationship management, and team coordination skills are essential.

Competenze

• Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC.
• Preferred Age: Maximum 30 years.
• Qualification: Any Graduate/ P.G./M.B.A.

Mansioni

• Allocation of portfolio to vendor based on past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and assign work based on the disposition code.
• Coordinate with agency resources and plan calls for better resolution, providing support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of the work completed month.
• Ensure prior approvals in repo cases & help the agency manage repo-related issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• Track BKT resolution with agency and FOs level; monitor flow rates to next bucket.
• Restrict flow rates to the next BKT for the location handled.
• Remove non-performing FOs and recruit/train new team as required.
• Close CRM queries as per the assigned TAT.
• Revert on RCU audit queries before TAT and implement actions at field level.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT team if HHT not working and request support.

Conoscenze

Managing Teams

Relationship management

Result oriented

Multitasking

Formazione

Any Graduate/ P.G./M.B.A.

Descrizione del lavoro

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.