L3/L4 Technical Support engineer

Larsen & Toubro (L&T); Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Larsen & Toubro (L&T) is seeking a Customer & Technical Support Engineer with 4–7 years of experience to deliver advanced L3/L4 support for enterprise applications and cloud platforms. You will engage directly with customers and collaborate with engineering, operations, and product teams to resolve complex incidents and improve service reliability.

The role emphasizes production support, incident management, customer onboarding, SSO integration, and ensuring high availability of critical

Qualifications

• 4–7 years of experience in customer and technical support.
• Experience with production support and incident management.
• Ability to work with customers, engineering, operations and product teams.

Responsibilities

• Provide advanced L3/L4 support for enterprise applications and cloud platforms.
• Handle production support, incident management, and customer onboarding.
• Coordinate with engineering, operations and product teams to resolve incidents and improve service reliability.

Skills

Python

Job description

Roles and Responsibility :

Looking for highly skilled Customer & Technical Support Engineer with 4-7 years of experience to provide advanced L3/L4 support for enterprise applications and cloud-based platforms. The role involves production support, incident management, customer onboarding, SSO integration, troubleshooting complex technical issues, and ensuring high availability of critical systems. The candidate will work closely with customers, engineering, operations, and product teams to resolve incidents, improve service reliability, and enhance user experience.

SKILLS AND EXPERTISE

• Python