L2 Telecom Engineer PACO Operations Pune hinjewadi

Teamplus Staffing Solution; Mhalunge; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Teamplus Staffing Solution is seeking an L2 Telecom Operations Engineer for PACO (Packet Core) Operations in Pune, Hinjewadi. The role requires hands-on experience with PACO operations, RHEL, and telecom network operations to ensure service availability and SLA adherence.

The candidate should possess a Bachelor's degree or diploma in a related engineering discipline and have extensive telecom experience. Office-based role with 1 opening. Strong troubleshooting and automation awareness are valued.

Qualifications

• Bachelor's degree or diploma in Telecommunications, Electronics, Computer Science, Information Technology, or related engineering.
• 47 years of experience in telecom operations, packet core operations, or telecom managed services.
• Office location: Pune, Hinjewadi.

Responsibilities

• PACO Operations and Network Support: Perform day-to-day PACO operational activities, health checks, service monitoring, and fault management.
• RHEL and Linux Administration: Demonstrate strong working knowledge of RHEL and Linux operating systems in production telecom environments.
• Telecom Domain Knowledge: Understand telecom network architecture and the mobile network ecosystem.
• Advanced System Monitoring & Maintenance: Monitor servers, storage, and network devices for availability and security.
• Issue Escalation & Troubleshooting: Handle complex technical issues escalated from Level 1 administrators.

Skills

PACO Operations

RHEL/Linux

Telecom Fundamentals

Education

Bachelor's degree or diploma in Telecommunications, Electronics, Computer Science, Information Technology, or related engineering

Tools

VMware

Hyper-V

Job description

Dear Candidate,
We are having opening for L2 Telecom Engineer PACO Operations- Telecom

Job Summary:

We are looking for a technically strong L2 Telecom Engineer with hands-on experience in PACO (Packet Core) Operations, Red Hat Enterprise Linux (RHEL), and telecom network operations. The ideal candidate should possess a strong understanding of telecom architecture, network protocols, packet core operations, and the broader telecom ecosystem. Prior experience working directly with a telecom operator (Telco) is highly preferred.
The candidate will be responsible for handling L2 operational activities, incident troubleshooting, root cause analysis, planned maintenance, service assurance, and technical escalations while ensuring network stability, service availability, and adherence to customer SLAs. We are looking for an experienced L2 System Administrator with 3-7 years of hands-on expertise in managing and supporting complex system and network infrastructure tasks while providing escalated support for issues that Level 1 administrators cannot resolve.
The role involves handling escalated technical issues, ensuring high availability of critical systems, optimizing performance, assisting in automation and process improvements, takes responsibility for system performance, security, and network troubleshooting, often working with specialized teams to ensure high availability, reliability, and security of the organizations IT environment.

Position / DesignationL2 Telecom Operations Engineer

Qualification

Bachelor's degree or diploma in Telecommunications, Electronics, Computer Science, Information Technology, or a related engineering discipline.

Years of Experience

47 years of experience in telecom operations, packet core operations, or telecom managed services.

Permanent / Contract (If contract, period ?)

Permanent

Office / Remote / Hybrid

office

Number of post

01

Office Location of Company

Pune, Hinjewadi

Gender

Male/ Female

Annual CTC / Salary

6 12 LPA

Selection Process

2 Technical Rounds

Roles & Responsibilities

1. PACO Operations and Network Support
   1. Perform day-to-day PACO operational activities, health checks, service monitoring, and fault management.
   2. Monitor telecom network elements, services, interfaces, and system performance.
   3. Troubleshoot packet core and IP network-related incidents escalated from L1 operations.
   4. Analyse alarms, logs, counters, traces, and performance metrics to identify faults and service degradation.
   5. Execute planned maintenance, configuration changes, software upgrades, and operational procedures in accordance with approved change management processes.
   6. Perform pre- and post-maintenance validation, service verification, and rollback activities.
   7. Support incident, problem, and change management in accordance with defined operational processes.
   8. Coordinate with L3 engineering, OEM/vendor support, and customer teams for complex issues.
2. RHEL and Linux Administration
   1. Demonstrate strong working knowledge of RHEL and Linux operating systems in production telecom environments.
   2. Perform Linux command-line troubleshooting, process management, service monitoring, and system health checks.
   3. Analyse system logs using tools such as journalctl, dmesg, grep, awk, sed, and tail.
   4. Troubleshoot CPU, memory, disk, filesystem, and process-related issues.
   5. Understand Linux networking, routing tables, interfaces, sockets, ports, DNS, and connectivity troubleshooting.
   6. Work with system services, permissions, shell scripts, cron jobs, and basic automation.
   7. Troubleshoot application and service failures, resource utilisation issues, and system-level performance problems.
   8. Support Linux-based telecom applications and virtualised network functions.
3. Telecom Domain and Ecosystem Knowledge
   1. Possess a sound understanding of telecom network architecture and the mobile network ecosystem.
   2. Understand the roles of RAN, transport/IP networks, packet core, subscriber management, and service platforms.
   3. Have working knowledge of relevant packet core technologies such as EPC, 4G LTE, 5G Core, and associated network functions, as applicable to the deployed environment.
   4. Understand telecom signalling and networking fundamentals, including TCP/IP, UDP, SCTP, DNS, Diameter, GTP, and HTTP/HTTPS.
   5. Understand interfaces and dependencies between network elements and their impact on end-to-end service delivery.
   6. Familiarity with network protocols, routing, VLANs, firewalls, load balancers, and high-availability architectures is desirable.
   7. Understand the operational requirements of telecom operators, including availability, service continuity, change control, and customer impact management.
4. Advanced System Monitoring & Maintenance:
   1. Proactively monitor the performance, availability, and security of servers, storage systems, and network devices. Monitor system health, performance, and capacity, ensuring proactive issue detection
   2. Perform advanced diagnostics to troubleshoot and resolve hardware, software, and network issues. Ensure systems are regularly updated with critical patches and updates for operating systems and applications.
   3. Support and maintain services such as Apache/Nginx, MySQL/PostgreSQL, DNS, DHCP, SSH and cron jobs
5. Issue Escalation & Troubleshooting:
   1. Handle complex technical issues escalated from Level 1 administrators.
   2. Use advanced troubleshooting techniques to identify root causes and implement effective solutions.
   3. Collaborate with vendors or higher‑level support teams for hardware replacements or complex software bugs.
6. Server & Network Configuration:
   1. Install, configure, and manage servers (Windows, Linux, etc.), including virtualized environments (VMware, Hyper‑V, etc.).
   2. Assist in setting up and configuring network devices, such as routers, switches, and firewalls.
   3. Implement and manage advanced network services such as DNS, DHCP, VPNs, VLANs, and routing protocols.
7. User & Access Management:
   1. Manage Active Directory or similar directory services, including creating and managing group policies, permissions, and organizational units.
   2. Configure and maintain Single Sign-On (SSO) and multifactor authentication (MFA) solutions.
   3. Ensure proper user access management, maintaining least privilege principles for different roles within the organization.
   4. Perform day-to-day administration including patching, upgrades, user and group management, backups, and security hardening.
8. Backup & Disaster Recovery:
   1. Oversee and manage backup and disaster recovery solutions, ensuring regular backups are performed and tested.
   2. Develop and implement disaster recovery plans (DRP) and ensure that data can be restored quickly in case of failure.
   3. Perform recovery operations for data or system outages.
9. Automation & Scripting:
   1. Develop and implement scripts (PowerShell, Bash, Python, etc.) to automate routine tasks, such as backups, system monitoring, or user provisioning.
   2. Optimize system administration processes through automation to improve efficiency and reduce manual effort.
10. Storage Management:
    1. Manage and monitor storage systems, including Network Attached Storage (NAS) or Storage Area Networks (SAN).
    2. Optimise storage utilization and ensure proper data retention policies are followed.
    3. Troubleshoot storage issues, perform capacity planning, and ensure data is available when needed.
11. Virtualization & Cloud Support:
    1. Configure and manage virtual environments (e.g., VMware, Hyper‑V, KVM).
    2. Assist in managing cloud environments (e.g., AWS, Azure), including managing cloud instances, storage, and networks.
    3. Perform migrations between on‑premise environments and cloud infrastructure as needed.
12. Project Involvement & Implementation:
    1. Participate in the planning and execution of IT projects, such as system upgrades, migrations, and infrastructure improvements.
    2. Collaborate with senior system administrators or engineers to implement new technologies and solutions.
    3. Document changes and updates to the IT environment, creating knowledge base articles for future reference.
13. Collaboration & Teamwork:
    1. Work closely with Level 1 administrators, providing guidance and training to help them develop their technical skills.
    2. Collaborate with network engineers, security teams, and other IT staff to ensure systems operate cohesively and securely.
    3. Provide technical support for cross‑departmental projects or initiatives.
14. Documentation & Reporting:
    1. Document configurations, procedures, and changes made to the system infrastructure.
    2. Generate reports on system performance, incidents, and resolutions to provide insights to IT leadership.
    3. Maintain up-to-date records of software licenses, server configurations, and network topologies.
15. Incident Management and Root Cause Analysis
    1. Own L2 incidents from initial investigation through resolution or escalation.
    2. Perform structured troubleshooting using logs, counters, alarms, packet captures, and system-level diagnostics.
    3. Identify recurring faults and contribute to problem management and root cause analysis (RCA).
    4. Prepare clear incident reports, technical findings, and corrective/preventive action recommendations.
    5. Ensure accurate ticket updates, escalation timelines, and compliance with SLA and OLA commitments.
    6. Participate in major incident bridges and coordinate with cross‑functional teams during service-impacting events.
16. Maintenance, Documentation and Process Compliance
    1. Execute standard operating procedures (SOPs), method-of-procedure (MOP) documents, and approved change plans.
    2. Maintain operational checklists, troubleshooting guides, known‑error records, and knowledge base articles.
    3. Support preventive maintenance, operational audits, and service quality improvement initiatives.
    4. Identify opportunities to improve troubleshooting efficiency through scripting, automation, and process optimisation.
    5. Follow security policies, access‑control requirements, and production change‑management procedures.

Technical Skills

PACO Operations: Hands‑on experience in packet core operations, telecom service monitoring, fault management, and L2 troubleshooting.
RHEL/Linux: Strong command‑line proficiency, log analysis, process management, resource troubleshooting, and Linux networking.
Telecom Fundamentals: Good understanding of mobile telecom architecture,