L2 Technical Support

Turiyam Consultancy

Chennai District

On-site

INR 360,000 - 480,000

Full time

14 days+

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Job summary

Turiyam Consultancy is seeking an L2 Technical Support professional for our international process operations in Chennai. The role requires hands-on experience with hardware and software troubleshooting and serving as the point of contact for escalations from L1 or field resources.

The ideal candidate will have experience in international voice support, strong analytical skills, and the ability to coordinate with L3 or vendor teams to resolve complex issues across hardware and software

Qualifications

Act as technical escalation point from L1 resources
Manage complex troubleshooting with L3 or vendor teams
Strong analytical and troubleshooting capability across hardware and software environments

Responsibilities

Experience in hardware and software troubleshooting
Act as POC for technical escalation from L1 or field resources
International voice experience

Skills

Hardware troubleshooting

Software troubleshooting

POC for escalation

International voice support

Job description

L2 Technical Support | International process

Experience in hardware and software troubleshooting
Act as POC for technical escalation from L1 or field resources
International voice experience

Required Candidate profile

Act as technical escalation point from L1 resources
Manage complex troubleshooting with L3 or vendor teams
Strong analytical and troubleshooting capability across hardware and software environments

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