L2 Support Engineer Network

Tata Consultancy Services; Pune District, New Delhi; On-site; INR 450,000 - 700,000; Full time

Job summary

Tata Consultancy Services is seeking a Support Engineer in Pune to provide second-line operational support for enterprise network environments. The role involves troubleshooting complex network issues, handling escalations from L1 teams, and ensuring timely incident resolution. Required skills include strong hands-on experience with various network devices like Palo Alto and Cisco ASA, as well as troubleshooting and analytical abilities. Willingness to work in rotational shifts is essential.

Qualifications

• Strong hands-on experience with various network devices.
• Experience handling incidents in a production environment.
• Basic understanding of firewall policies, NAT, and ACL configurations.

Responsibilities

• Provide second-line support for network incidents.
• Troubleshoot and resolve issues related to network devices.
• Monitor network performance and take corrective actions.
• Document incidents and changes in ticketing systems.

Skills

Routing & Switching

Palo Alto Firewalls

Check Point Firewalls

Citrix NetScaler

Cisco ASA

Aruba Wireless Networks

Troubleshooting

Analytical skills

Job description

2 Support Engineer Network

Experience Range 48 Years

Location: Pune/Delhi

Role Summary

The L2 Support Engineer will provide second-line operational support for enterprise network environments, handling escalations from L1 teams, troubleshooting complex network issues, and ensuring incident resolution within defined SLAs.

Key Responsibilities

• Provide second-line (L2) support for network-related incidents and service requests.
• Troubleshoot and resolve issues related to Routing & Switching, Palo Alto, Check Point, and Citrix NetScaler devices.
• Handle escalations from L1 support teams and ensure timely resolution within agreed SLAs.
• Perform routine maintenance, health checks, patches, and updates on network devices.
• Configure and support day-to-day network operations, including basic firewall rule changes.
• Monitor network performance, identify potential issues, and take proactive corrective actions.
• Document incidents, root cause analysis, resolutions, and network changes in ticketing systems.
• Coordinate with vendors, OEMs, and ISPs for issue resolution and planned activities.
• Support and manage environments involving Cisco ASA and Aruba Wireless Networks.
• Participate in shift-based operations and on-call rotations as required.

Required Skills & Qualifications

• Strong hands‑on experience with Routing & Switching, Palo Alto Firewalls, Check Point Firewalls, Citrix NetScaler, Cisco ASA, and Aruba Wireless Networks.
• Experience handling incidents, changes, and service requests in a production environment.
• Basic understanding of firewall policies, NAT, and ACL configurations.

Professional & Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication abilities.
• Ability to work independently as well as effectively within a team environment.
• Good understanding of ITIL-based Service Management processes (Incident, Problem, Change Management).

Willingness to work in rotational shifts or on-call support.