L2 Support Engineer

Knot Solutions Pvt. Ltd; Hyderabad; On-site; INR 1,100,000 - 1,700,000; Full time

Job summary

A leading IT solutions provider in Hyderabad is seeking an experienced professional with expertise in Linux/Unix server administration, SQL/PLSQL, and scripting languages. The role involves analyzing logs and providing support in data reconciliation, process automation, and defect analysis. The ideal candidate will have 4-6 years of experience and a strong understanding of BSS/OSS modules including CRM and Billing. This is a great opportunity to contribute to critical business operations.

Qualifications

• 4–6 years of experience in Linux/Unix server administration.
• Proficient in SQL and PLSQL for data handling.
• Strong scripting skills in Shell and Python.

Responsibilities

• Analyze logs, system traces, and error dumps for issues.
• Support in data reconciliation and process automation.
• Understand BSS/OSS modules and frameworks.

Skills

Linux/Unix server administration

SQL/PLSQL

Shell scripting

Python scripting

Data reconciliation

Process automation

Defect analysis

BSS/OSS modules

CRM

Billing

Mediation

Order management

Integration frameworks

Job description

Experience

4–6 years

Required Skillset

• Expertise in Linux/Unix server administration, SQL/PLSQL, and scripting languages (Shell/Python).
• Analyze logs, system traces, and error dumps for complex application or interface issues.
• Provide support in data reconciliation, process automation, and defect analysis.
• In-depth understanding of BSS/OSS modules: CRM, Billing, Mediation, Order Management, and Integration frameworks

Work Location

Hyderabad