L2- REGIONAL MGR- Recovery Department- New Delhi-BACL

Bajaj Auto Credit Ltd.; New Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Bajaj Auto Limited in New Delhi, India seeks a senior professional to lead recovery operations in vehicle finance. The role focuses on building a regional recovery organisation, scaling repossession and settlements, and onboarding agencies/vendors to strengthen collections performance.

You will train teams, ensure regulatory compliance, and drive targets across the portfolio while optimizing recovery strategies and controls. A vehicle finance background and strong leadership are essential.

Qualifications

• Minimum 10 years of experience in vehicle finance recovery.
• Experience with NBFCs or banks and NPA collections.
• Knowledge of repossession processes and settlements.

Responsibilities

• Build regional recovery organisation.
• Develop capacity to handle repossession and settlement.
• Build team capability for repossession and settlement.
• Identify potential agencies and vendors and enroll them.
• Manage portfolio vs capacity build.
• Set and execute targets to achieve business goals (DRR).
• Onboard, train and review recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Maintain ROR within portfolio per targets.
• Ensure compliance with rules and regulatory guidelines for recovery.
• Implement and train on code of conduct.
• Ensure recovery work follows policies, laws, report issues.
• Prioritize penal charge collections to support costs.
• Identify market agencies for empanelment and share with supervisors.

Skills

Repossession knowledge

Collections handling

Regulatory compliance

MS Excel & reporting tools

Education

PG / MBA – Preferred

Graduation (B. Com, BBA) preferred

Tools

MS Excel

Job description

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

PG / MBA – Preferred

Graduation (B. Com, BBA or equivalent preferred) based on merit

Work Experience

Minimum 10 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To build capacity in terms of manpower recruitment, agency enrollment and train team members to prepare them to handle recovery of 7+ and write off accounts.

This by building and operating repossession strategy followed by collection or settlement. Follow the business strategy and execute with perfection. Frame local structures and schemes to improve efficiency

Key Responsibilities

• Build regional recovery organisation
• Work on Capacity and capability to handle repossession and settlement
• Build capability in team to operate on repossession and settlement.
• Identify potential agencies and vendors from market and enrol them in the system
• Responsible for portfolio vs capacity build
• Responsible for business target achievement by setting right target and executing it by DRR
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets
• Ensure team and vendors follow the rules and regulatory guidelines for recovery
• Implementation, training and execution of code of conduct
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Leadership traits in line with Bajaj competency framework
• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone