L4-Recovery Dept-MP-Ratlam-BACL

Bajaj Auto Limited; Bhopal; Presencial; INR 500.000 - 800.000; Jornada completa

Descripción de la vacante

Bajaj Auto Limited in India seeks a Recovery Lead to manage repossession and settlements across assigned territories. You will oversee agencies, drive recoveries, and ensure compliance with regulatory norms.

Must have 4+ years in vehicle finance recovery, with strong negotiation, data reporting (MS Excel), and field operations. Personal vehicle and smartphone required; pan-India travel possible.

Formación

• Graduation (B.Com, BBA or equivalent) preferred.
• Minimum 4 years of experience in vehicle finance recovery.
• Experience with repossession and settlements.
• Strong network management of recovery agencies.

Responsabilidades

• Repossession and settlement of accounts within the portfolio.
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain recovery targets and report progress to management.
• Plan field visits to maximize customer coverage and handle complex cases.
• Supervise third-party recovery agents and ensure adherence to guidelines.
• Identify accounts needing legal action and coordinate approvals and process.
• Ensure compliance with company policies and regulatory requirements; report issues.
• Maintain visit/call records and share daily reports with the manager.
• Support penal charge collections to offset recovery costs.
• Identify and empanel eligible recovery agencies as needed.

Conocimientos

Repossession knowledge

Collections system handling

Regulatory compliance

MS Excel

Educación

Graduation (B.Com, BBA or equivalent)

Herramientas

MS Excel

Reporting tools

Descripción del empleo

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone