L3 - Recovery - NE - Guwahati - BACL

bajajauto; Kamrup Metropolitan; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Bajaj Auto Limited is seeking an L3 – Collections Recovery professional to lead repossession and settlement activities in the local market. You will build agency networks, set recovery targets, and drive field operations to recover assets and settle loans.

The role requires strong knowledge of repossession processes, regulatory compliance, and experience in NBFC/bank collections. On-site, full-time position with active coordination with regional teams.

Qualifications

• Graduation in commerce or equivalent preferred.
• Minimum 6 years of experience in vehicle finance NBFCs or banks.
• Experience in recovery / NPA collections including repossession.

Responsibilities

• Repossession and settlement of accounts.
• Create network of repossession and settlement agencies.
• Conduct local events for repossession targets daily.
• Set targets for the team and monitor performance.
• Intervene to improve team performance when needed.
• Design local agency compensation to improve collections.
• Execute field recovery actions including skip tracing and settlements.
• Manage customer conflicts with police/legal support as needed.
• Record visits and updates in the system and share daily reports.

Skills

Geography knowledge

Repossession process

Collections system handling

Regulatory compliance

MS Excel

Education

B.Com / BBA or equivalent

Tools

MS Excel

Job description

Select how often (in days) to receive an alert:

Job Description – L3 - Collections Recovery

Designation

Department

Bucket 6+ and write off Collections

Level

L3

Employment Type

On-site, Full time

Location

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 6 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search for and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession and finding suitable vendors to enroll for repossession and recovery. Conducting local activities in the market to improve repossession, recovery and settlement

Key Responsibilities

• Repossession and settlement
• Create network of repossession and settlement agencies to cover the portfolio
• Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis
• Set DRR for team and track team performance
• Where team performance is low suitable intervention for improvement
• Design local compensation structure for agencies to improve collections
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Understanding the Geography, potential list of recovery agencies in the market
• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone