L4-RECOVERY DEPT-DL-NEW DELHI-BACL

Bajaj Auto Limited; Delhi; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Bajaj Auto Limited in India is seeking a field recovery specialist responsible for repossession and settlements across the assigned territory. You will manage a network of recovery agencies, onboard and train partners, and ensure all actions align with company policy and regulatory guidelines.

The role requires 4+ years of experience, a personal vehicle, and willingness to travel 60-80 km per day. Strong MS Excel and reporting skills are preferred.

Qualifications

• Graduation in commerce or equivalent is required.
• Minimum 4 years of relevant experience.
• Repossession and settlement process knowledge.
• Regulatory and compliance adherence is needed.
• MS Excel and reporting tools familiarity.

Responsabilités

• Repossession and settlements of accounts within targets.
• Manage a network of repossession agencies in assigned territory.
• Onboard, train, and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain ROR within the portfolio as per business targets.
• Set daily/fortnightly recovery targets and monitor progress.
• Coordinate field visits and handle complex recovery cases.
• Supervise third-party recovery agents and ensure policy compliance.
• Identify accounts needing legal action and oversee process.
• Maintain records and share daily recovery updates with the manager.

Connaissances

Repossession knowledge

Regulatory compliance

Customer empathy

Problem solving

Formation

Graduation (B.Com, BBA or equivalent preferred)

Outils

MS Excel

Reporting tools

Description du poste

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone