L2 Production Support

Zensar Technologies; Dadri; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Zensar Technologies is seeking an L2 Production Support Engineer to join the AMW Technologies applications team. The role supports the Advice Wealth Management business 24x7 and offers a direct pathway into a global technology organization known for quality and client focus.

You will handle incident response, troubleshooting across JAVA, Oracle, Unix, Informatica, containers, and cloud services. Strong ITIL practices and willingness to learn new tools are required.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• Experience with core Java, Linux/Unix, Oracle/SQL Server, and cloud fundamentals.

Responsibilities

• Manage and lead service restoration/recovery of applications.
• Drive incident bridge calls for P1 and high-priority P2 incidents.
• Troubleshoot using log analysis for JAVA, Oracle, Unix, Informatica, containers, and cloud technologies (AWS/Azure).
• Perform assignments in troubleshooting and problem resolution within the tech area.
• Assess and recommend permanent fixes to improve stability and resiliency.
• Review production changes upon risk assessments.
• Learn new technologies/tools as needed.
• Follow ITIL-based processes for IT service delivery.

Skills

Core Java

Linux/Unix

Oracle/SQL Server

AWS Fundamentals

Unix Scripting

ITIL

Docker

Kubernetes

Workload Scheduling

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Informatica PowerCenter

Job description

Job Description

"L2 Production support engineer will be a key member of the of AMW Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting the very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients."

Job Description

"L2 Production support engineer will be a key member of the of AMW Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting the very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients."

Responsibilities

• Manage and Lead service restoration/recovery of applications.
• Ability to drive production incident bridge calls for P1 and high priority P2 incidents.
• The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure)
• Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.
• Assess & recommend solutions for permanent fixes to improve application stability and resiliency.
• Review production related changes upon risk assessments.
• Should be open to learn new technologies/tools.
• Very Good Working knowledge on the ITSM processes.

Required Qualifications

Bachelor’s degree in Computer Science or similar field; or equivalent work experience.

Experience With Two Or More Technologies Listed Below

• Core-JAVA
• Linux/Unix
• Oracle/SQL Server
• Service Now
• Informatica Power Center
• AWS Fundamentals
• UNIX Scripting
• ITIL Understanding
• Docker
• Kubernetes
• Workload Scheduling tools

Preferred Qualifications

• Hands on experience in Cloud administration and Devops tools is a plus
• Hands on experience in supporting applications hosted on AWS and AWS Managed Services.
• Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus.
• Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus.
• ITIL framework certification is a plus.
• Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).