L2 Production Analysts

Broadridge Financial Solutions; Hyderabad; Sur place; INR 350 000 - 650 000; Plein temps

Résumé du poste

Broadridge Financial Solutions in Hyderabad invites applications for a post-sale technical support specialist. You will install, troubleshoot, and maintain client solutions, respond to questions about operation and malfunctions, and advise on preventive maintenance to optimize performance.

The role requires working under established procedures, applying analytical methods, and coordinating with team members to ensure customer satisfaction and timely issue resolution.

Responsabilités

• Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.
• Responds to customer questions regarding operation and malfunctions.
• Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

Description du poste

About Broadridge

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Responsibilities

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

• -Performs technical work, often in support of professional roles
• -Requires vocational training or the equivalent experience
• -Performs duties according to established procedures
• Has advanced and specialized expertise in an analytical/scientific method or operational process, typically developed through a combination of job-related training and considerable on-the-job experience
• Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
• Proposes improvements to processes and methods
• Acts as a lead, coordinating the work of others ¾ but is not a supervisor
• Works autonomously within established procedures and practices

Functional Knowledge

• -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise

• -Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives

Leadership

• -Serves as team lead, may allocate work and provide subject matter guidance to more junior team members

Problem Solving

• -Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent

Impact

• -Impacts the effectiveness of own team and closely related teams

Interpersonal Skills

• -Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others

Company Culture

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

About the Company

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

We are committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture.

Learning & Development

Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.