L2 Production Analysts

Broadridge; Bengaluru; Presencial; INR 600 000 - 900 000; Tempo integral

Resumo da oferta

Broadridge in Bengaluru, India seeks a skilled post-sale technical support professional to install, troubleshoot and maintain customer systems. You will respond to customer questions, advise on preventive maintenance and configuration tweaks to optimize product performance and customer satisfaction.

The role emphasizes autonomous work within established procedures, collaboration with cross-functional teams, and potential leadership of project work with junior colleagues.

Qualificações

• Post-sale technical support experience.
• Installation, troubleshooting, problem resolution and maintenance.
• Advises customers on preventive maintenance and configuration adjustments.
• Leads team and coordinates work of others.

Responsabilidades

• Performs technical work, often in support of professional roles.
• Performs duties according to established procedures.
• Responds to customer questions regarding operation and malfunctions.
• Advises customers on preventive maintenance and configuration adjustments.
• Provides post-sale technical support services to customers.
• Proposes improvements to processes and methods.
• Acts as a team lead coordinating the work of others.
• Works autonomously within established procedures.

Conhecimentos

Vocational training

Descrição da oferta de emprego

At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

• -Performs technical work, often in support of professional roles
• -Requires vocational training or the equivalent experience
• -Performs duties according to established procedures

Has advanced and specialized expertise in an analytical/scientific method or operational process, typically developed through a combination of job-related training and considerable on-the-job experience.

Completes assignments and facilitates the work activities of others; may coordinate work beyond own area.

Proposes improvements to processes and methods.

Acts as a lead, coordinating the work of others ¾ but is not a supervisor.

Works autonomously within established procedures and practices.

Functional Knowledge:

• -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise:

• -Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives

Leadership:

• -Serves as team lead, may allocate work and provide subject matter guidance to more junior team members

Problem Solving:

• -Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent

Impact:

• -Impacts the effectiveness of own team and closely related teams

Interpersonal Skills:

• -Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.