L2 Network Engineer

Match Point Solutions; Pune District; On-site; INR 2,500,000 - 2,800,000; Full time

Job summary

MatchPoint Solutions is seeking an experienced L2 Network Engineer for a hybrid role in Pune, with responsibilities spanning enterprise routing, switching, security, and load balancing. You will partner with L1/L3 teams and vendors to ensure rapid incident resolution and SLA adherence.

Ideal candidates bring 6+ years in network operations, ITIL knowledge, and strong communication skills to manage complex incidents in a 24x7 global environment.

Qualifications

• 6+ years of experience in network operations/support within large enterprise environments.
• Proven ability to operate in 24x7 global support models with ownership and accountability.
• Solid understanding of ITIL processes (Incident, Change, Problem Management) and tools such as ServiceNow.

Responsibilities

• Own and resolve network incidents escalated from L1 or monitoring tools.
• Execute approved changes across routing, switching, firewall, and load balancing platforms.
• Deliver BAU network operations across LAN, WAN, and data centre environments.
• Work with L3 SMEs, vendors, and stakeholders, providing diagnostics and timely updates during incidents.
• Contribute to automation, process optimisation, and knowledge management to reduce repeat incidents.

Skills

Networking

Security

Load Balancing

DNS/DHCP & Proxy

Troubleshooting

Monitoring & Tools

Job description

About MatchPoint Solutions

MatchPoint Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber, Robinhood, Netflix, Airbnb, Google, and more. With a growing international presence across North America, Europe, Asia, and South America, we help organizations turn ideas into outcomes through cutting‑edge technology, industry best practices, and deep technical expertise.

We're expanding our team and looking for driven professionals who want to build impactful solutions in a collaborative, high‑growth environment.

Job Title: L2 Network Engineer

Location: Pune, Mumbai, Chennai, Indore (Hybrid)

Duration: Fulltime

Salary Range: INR 25 LPA to 28 LPA

Role Summary

The Network L2 Engineer provides advanced operational support for enterprise network infrastructure, ensuring rapid incident resolution, service stability, and execution of network changes within a 24x7 global operations model. The role requires strong technical troubleshooting capabilities and close collaboration with L1, L3 teams, and vendors to maintain network performance and meet agreed SLAs.

Key Responsibilities

• Incident & Event Management: Own and resolve network incidents escalated from L1 or monitoring tools, ensuring timely service restoration and proactive remediation of network events.
• Change Implementation: Execute approved changes across routing, switching, firewall, and load balancing platforms in line with governance and risk controls.
• Operations Support: Deliver BAU network operations across LAN, WAN, and data centre environments, ensuring high availability and performance.
• Escalation & Collaboration: Work closely with L3 SMEs, vendors, and stakeholders, providing clear diagnostics and timely updates during incidents and major outages.
• Service Improvement: Contribute to automation, process optimisation, and knowledge management to enhance operational efficiency and reduce repeat incidents.

Key Technical Skills

• Networking: Strong expertise in routing (EIGRP, OSPF, BGP) and switching (Cisco ACI, NX-OS, VLANs, VPC, HSRP/VRRP, Catalyst, ASR/CSR).
• Security: Hands‑on experience with enterprise firewalls (Fortigate preferred, Checkpoint/Juniper).
• Load Balancing: Working knowledge of F5 LTM/GTM, VIPRION, and application traffic management concepts (VIPs, pools, SNAT, SSL/PKI).
• DNS/HDCP & Proxy: Infoblox DNS/DHCP, Proxy technologies (Zscaler/Bluecoat), and basic automation/scripting.
• Troubleshooting: Proficiency with diagnostic tools (Wireshark, tcpdump, traceroute, nslookup, dig, etc.) for network and application connectivity issues.
• Monitoring & Tools: Experience with network monitoring and automation tools (e.g., Spectrum, NetBrain, Observe, Ansible).

Experience & Profile

• 6+ years of experience in network operations/support within large enterprise environments.
• Proven ability to operate in 24x7 global support models with strong ownership and accountability.
• Solid understanding of ITIL processes (Incident, Change, Problem Management) and tools such as ServiceNow.
• Strong analytical, communication, and stakeholder management skills, with the ability to perform under pressure.
• BFSI domain exposure is advantageous.

Equal Employment Opportunity

MatchPoint Solutions is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and do not tolerate discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoffs, recall, transfers, leaves of absence, compensation, and training.