L2 Atlassian Cloud Administrator

Buxton Consulting; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Buxton Consulting is seeking a hands-on L2 Atlassian Cloud Administrator to support Jira Cloud, Confluence Cloud, JSM, and Xray in an enterprise setup. The role focuses on daily operations, project creation, and workflow management with minimal supervision.

The candidate should be proficient in Atlassian Cloud ecosystems, REST APIs, and basic scripting to automate tasks and report on Jira activities. Onsite work is required, with strong collaboration across engineering, QA, and business teams.

Qualifications

• Hands-on Atlassian Cloud administrator with experience in Jira Cloud, Confluence Cloud, JSM, and Xray.
• Strong administrative skills in producing and maintaining projects, workflows, fields, screens, and schemes.
• Ability to troubleshoot L2 issues in a production Atlassian Cloud environment.
• Experience working with REST APIs and basic scripting to automate Jira-related tasks.

Responsibilities

• Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
• Create, configure, and maintain Jira projects based on business requirements.
• Design and support Jira workflows, schemes, and customization requests.
• Configure fields, screens, issue types, permissions, notifications, and dashboards.
• Administer Xray within Jira for test-management needs and reporting.

Skills

Confluence Cloud administration

Jira Cloud administration

JSM administration

Xray administration

Troubleshooting

Independent work

Tools

Jira Cloud

Confluence Cloud

Jira Service Management (JSM)

Xray

Jira REST APIs

Python (basic)

Job description

Location: Bangalore, India – Onsite 3-4 days a week

Company Name: Buxton Consulting

Company Name: Xperi

Position Overview

We are looking for a hands-on L2 Atlassian Cloud Administrator with strong experience supporting Jira Cloud, Confluence Cloud, Jira Service Management (JSM), and Xray in an enterprise environment.

This is primarily an operational and administration-focused position. The resource will support day-to-day Jira/Atlassian activities, handle customization requests, create and configure new projects, maintain workflows and configurations, and independently troubleshoot L2-level issues.

The ideal candidate should be comfortable working in a production environment with minimal supervision and should have strong practical knowledge of the Atlassian Cloud ecosystem.

Key Responsibilities

• Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
• Create, configure, and maintain Jira projects based on business and project requirements.
• Design, modify, and support Jira workflows and workflow schemes.
• Configure and maintain custom fields, screens, issue types, permission schemes, notification schemes, filters, dashboards, and related Jira configurations.
• Support JSM configurations, workflows, request types, queues, and other service-management requirements.
• Handle ongoing Jira customization and enhancement requests from business and technical teams.
• Administer and support Xray within Jira for project and test-management requirements.
• Troubleshoot Jira, Confluence, JSM, and Xray issues and provide timely resolution.
• Develop and maintain Jira automation rules.
• Use Jira REST APIs for data retrieval, automation, and integration-related activities.
• Write or maintain basic scripts to interact with Jira REST APIs and retrieve information required for reporting, work planning, and roadmap-related processes.
• Support the Atlassian Cloud environment following the organization's recent Cloud migration.
• Work closely with business, engineering, QA, and other technical teams to translate requirements into appropriate Jira configurations.
• Maintain documentation for Jira configurations, processes, workflows, and operational procedures.

Required Skills

• Strong Confluence Cloud administration experience.
• Hands-on experience with Jira Service Management (JSM).
• Strong hands-on Xray experience is mandatory.
• Solid experience creating and configuring Jira projects from scratch.
• Strong understanding of Jira workflows, schemes, custom fields, screens, permissions, notifications, and related configurations.
• Experience supporting Jira in an enterprise production environment.
• Experience with Jira automation.
• Working knowledge of Jira REST APIs.
• Basic scripting/programming knowledge, preferably Python, sufficient to work with REST APIs and automate Jira-related activities.
• Strong troubleshooting and problem-solving skills.
• Ability to independently handle L2 administration and support activities with minimal supervision.

Preferred Experience

• Experience supporting Atlassian environments following a Server/Data Center-to-Cloud migration.
• Exposure to Jira Cloud migrations and post-migration support.
• Experience with enterprise Jira integrations.
• Familiarity with CI/CD environments and Jira's interaction with engineering tools.
• Exposure to Tempo is beneficial but deep Tempo expertise is not the primary requirement for this position.

Ideal Candidate

The ideal candidate is a strong hands-on Atlassian administrator rather than a developer or architect. The person should be comfortable owning daily Jira/Confluence/JSM operations, handling customization requests, creating projects and workflows, supporting Xray, and independently resolving L2 production issues.

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Important Technical Clarifications

Important Technical Clarifications

Xray: Xray is a minimum requirement for this position. Candidates should have genuine hands-on experience working with Xray within Jira. General exposure to Xray or simply integrating Jira with Xray is not sufficient.

Python: Advanced Python development is not required. Candidates should understand basic programming and be capable of developing or maintaining scripts that make REST API calls to Jira and retrieve/process information.

ScriptRunner: ScriptRunner is not a primary requirement. The environment is moving away from ScriptRunner toward Python/API-based scripting.