Atlassian Cloud Administrator

Buxton Consulting; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Buxton Consulting in Bangalore is seeking a hands-on L2 Atlassian Cloud Administrator to support Jira Cloud, Confluence Cloud, JSM, and Xray in an enterprise environment. This onsite role focuses on daily administration, customization requests, project creation, and workflow maintenance.

The ideal candidate will troubleshoot production issues, develop automations using REST APIs and Python scripts, and maintain thorough documentation while collaborating with multiple teams to translate

Qualifications

• 6+ years of hands-on Atlassian Cloud admin experience in enterprise environments.
• Strong hands-on experience with Jira Cloud, Confluence Cloud and JSM; Xray expertise is mandatory.
• Ability to create and configure projects, design workflows, and manage configurations.
• Proficient in REST APIs and scripting to automate Jira-related tasks; basic Python knowledge is preferred.
• Ability to operate in production with minimal supervision and coordinate with cross-functional teams.

Responsibilities

• Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
• Create, configure, and maintain Jira projects based on business requirements.
• Design and support Jira workflows, schemes, and field configurations.
• Administer Xray for test management and integrate with Jira; troubleshoot issues promptly.
• Develop and maintain Jira automation rules and REST API-based tooling.
• Collaborate with engineering, QA, and business teams to translate requirements into configurations.
• Maintain documentation of Jira configurations, processes, and procedures.

Skills

L2 Atlassian administration

Troubleshooting

REST APIs

Python (basic scripting)

Jira Cloud administration

Confluence Cloud administration

Jira Service Management administration

Tools

Jira Cloud

Confluence Cloud

Jira Service Management (JSM)

Xray

Python scripting

Job description

Location: Bangalore, India (Onsite 3-4 days a week)

Employment Type: Full-Time

Start Date: Immediate

Experience: 6+ years

Support Hours: IST Zone support

Notice Period: 2 Weeks to 1 Month

Must undergo background check verification

References will be checked

Key Skills: Atlassian Cloud, Jira Cloud, Confluence, Jira Service Management (JSM), Xray, Basic scripting/programming knowledge, preferably Python, sufficient to work with REST APIs,

Position Overview:

We are looking for a hands‑on L2 Atlassian Cloud Administrator with strong experience supporting Jira Cloud, Confluence Cloud, Jira Service Management (JSM), and Xray in an enterprise environment.

This is primarily an operational and administration‑focused position. The resource will support day‑to‑day Jira/Atlassian activities, handle customization requests, create and configure new projects, maintain workflows and configurations, and independently troubleshoot L2‑level issues.

The ideal candidate should be comfortable working in a production environment with minimal supervision and should have strong practical knowledge of the Atlassian Cloud ecosystem.

Key Responsibilities

• Provide day‑to‑day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
• Create, configure, and maintain Jira projects based on business and project requirements.
• Design, modify, and support Jira workflows and workflow schemes.
• Configure and maintain custom fields, screens, issue types, permission schemes, notification schemes, filters, dashboards, and related Jira configurations.
• Support JSM configurations, workflows, request types, queues, and other service‑management requirements.
• Handle ongoing Jira customization and enhancement requests from business and technical teams.
• Administer and support Xray within Jira for project and test‑management requirements.
• Troubleshoot Jira, Confluence, JSM, and Xray issues and provide timely resolution.
• Develop and maintain Jira automation rules.
• Use Jira REST APIs for data retrieval, automation, and integration‑related activities.
• Write or maintain basic scripts to interact with Jira REST APIs and retrieve information required for reporting, work planning, and roadmap‑related processes.
• Support the Atlassian Cloud environment following the organization’s recent Cloud migration.
• Work closely with business, engineering, QA, and other technical teams to translate requirements into appropriate Jira configurations.
• Maintain documentation for Jira configurations, processes, workflows, and operational procedures.

Required Skills

• Strong Confluence Cloud administration experience.
• Hands‑on experience with Jira Service Management (JSM).
• Strong hands‑on Xray experience is mandatory.
• Solid experience creating and configuring Jira projects from scratch.
• Strong understanding of Jira workflows, schemes, custom fields, screens, permissions, notifications, and related configurations.
• Experience supporting Jira in an enterprise production environment.
• Experience with Jira automation.
• Working knowledge of Jira REST APIs.
• Basic scripting/programming knowledge, preferably Python, sufficient to work with REST APIs and automate Jira‑related activities.
• Strong troubleshooting and problem‑solving skills.
• Ability to independently handle L2 administration and support activities with minimal supervision.

Preferred Experience

• Experience supporting Atlassian environments following a Server/Data Center‑to‑Cloud migration.
• Exposure to Jira Cloud migrations and post‑migration support.
• Experience with enterprise Jira integrations.
• Familiarity with CI/CD environments and Jira’s interaction with engineering tools.
• Exposure to Tempo is beneficial but deep Tempo expertise is not the primary requirement for this position.

Ideal Candidate

The ideal candidate is a strong hands‑on Atlassian administrator rather than a developer or architect. The person should be comfortable owning daily Jira/Confluence/JSM operations, handling customization requests, creating projects and workflows, supporting Xray, and independently resolving L2 production issues.

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Important Technical Clarifications

Xray: Xray is a minimum requirement for this position. Candidates should have genuine hands‑on experience working with Xray within Jira. General exposure to Xray or simply integrating Jira with Xray is not sufficient.

Python: Advanced Python development is not required. Candidates should understand basic programming and be capable of developing or maintaining scripts that make REST API calls to Jira and retrieve/process information.

ScriptRunner: ScriptRunner is not a primary requirement. The environment is moving away from ScriptRunner toward Python/API‑based scripting.