L2 – Apigee + Microservice

Sidglobal; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Sidglobal is seeking an analytical and technically skilled SRE – L2 Support Engineer with 2 to 3 years of experience, specializing in API management and microservices infrastructure. You will be the escalation point for the L1 monitoring team, performing deep technical triage, debugging complex errors, and implementing automated workarounds in a fast-paced cloud environment.

The role emphasizes maintaining high uptime for critical banking platforms, troubleshooting API gateways with Apigee, and

Qualifications

• 2 to 3 years of L2 Application Support or SRE experience.
• Strong hands-on with configuring and troubleshooting policies in Google Apigee.
• Deep familiarity with microservice architectures running on Kubernetes.
• Proficient in observability tools Datadog, Dynatrace, Prometheus and Grafana.
• Knowledge of Nginx configuration, upstream load balancing and performance tuning.
• Experience with Google Cloud Platform and Linux/Unix.
• Willingness to participate in rotating shift schedules, including weekends.

Responsibilities

• Act as L2 escalation point for complex infrastructure and API connectivity issues.
• Conduct deep-dives into logs and traces to identify core failures.
• Collaborate with L3, backend teams, and DevOps during major incidents.
• Troubleshoot API proxy execution issues and SSL handshakes.
• Monitor and debug distributed microservices across Kubernetes.
• Develop runbooks and automate recovery workflows.

Skills

L2 Applications Support

SRE

Google Apigee

Kubernetes (K8s)

Datadog

Dynatrace

Prometheus

Grafana

Nginx

GCP

Linux/Unix

Shift Scheduling

Tools

Google Apigee

Datadog

Dynatrace

Prometheus

Grafana

Nginx

GCP

Job description

Job Summary

We are seeking an analytical and technically skilled SRE– L2 Support Engineer with 2 to 3 years of experience specializing in APImanagement and microservices infrastructure. In this role, you will act as theescalation point for the L1 monitoring team, taking ownership of deep technicaltriage, debugging complex application errors, and optimizing API gateways. Youwill focus on maintaining high uptime for critical banking applicationplatforms, identifying systemic errors, and implementing permanent fixes orautomated workarounds within a fast-paced cloud environment.

Key Responsibilities

L2 Triage & Advanced Incident Management

• EscalationOwnership: Act as the direct L2 technical escalation point for complexinfrastructure, application, and API connectivity issues routed from L1.
• Deep-DiveDebugging: Analyze verbose log traces, evaluate application stackmetrics, and dissect error signatures to quickly pinpoint core systemfailures.
• CrisisCollaboration: Partner closely with L3 engineering, backendapplication development, and DevOps teams during major (P1/P2) productionincidents to accelerate system recovery.
• ApigeeAPI Administration: Troubleshoot API proxy execution issues, configuresecurity policies (OAuth, API keys, spike arrests), resolve SSL handshakeerrors, and debug payload routing failures.
• MicroservicesSupport: Monitor, debug, and trace distributed applications acrosscomplex microservice dependencies using distributed tracing logs.
• KubernetesOrchestration: Manage cluster health, troubleshoot pod eviction orcrash loops, view container resource limits, and run diagnosticdeployments utilizing advanced kubectl commands.

Observability, Reliability & Automated Recovery

• TelemetryDashboards: Navigate and customize production monitoring workflowswithin Datadog, Dynatrace, Prometheus, and Grafana to narrow downsystemic bottlenecks.
• TrafficRouting: Manage and debug complex reverse proxy, routing, and headerrules configured within enterprise Nginx web servers.
• RunbookAutomation: Draft, refine, and execute technical runbooks andautomated scripts to speed up manual triage and ensure consistentresolution steps.

Required Qualifications & Technical Skills

• Experience: 2 to 3 years of dedicated hands-on experience in an L2 ApplicationSupport, Infrastructure Engineering, or SRE environment.
• APIManagement: Strong hands-on engineering experience configuring andtroubleshooting policies within Google Apigee.
• Microservices& Containers: Deep familiarity with Microservice architecturesrunning on Kubernetes (K8s) (e.g., executing containertroubleshooting, reading pod events, managing namespaces).
• ObservabilityToolsets: High competence investigating production incidents usingtools like Datadog, Dynatrace, Prometheus, and Grafana.
• WebServer Architecture: Intermediate understanding of Nginx configuration structures, upstream load balancing, and performance tuning.
• Cloud& OS Infrastructure: Familiarity navigating Google CloudPlatform (GCP) systems along with strong Linux/Unix command-line tools for running performance diagnostics.
• OperationalFlexibility: Preparedness to participate in rotating shift schedules(including weekend support coverage) to secure zero-downtime bankingservices.