Application Support Engineer L1 and L2

Orcapod Consulting Services; Pune District, Chennai District, Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Orcapod Consulting Services in Pune, India, seeks an Application Support Engineer L3/L2 with 6+ years of experience to own incident resolution, RCA, and problem management across multiple DBs and interfaces. You will patch, back up, validate DR operations, and coach L2 engineers within a structured runbook and knowledge-management framework.

You will drive reliability through observability, SRE practices, and IaC/CI/CD for releases, while managing on-call duties and cross-domain ownership in

Qualifications

• 6+ years of experience in application support or SRE.
• Strong knowledge of SQL and scripting (SQL, PowerShell).
• Experience with incident management, RCA, and change coordination.

Responsibilities

• Own P1/P3 incident resolution, RCA, and problem management.
• Advanced diagnostics across MySQL, PostgreSQL, SQL Server, app logs, queues and interfaces.
• Write SQL and PowerShell scripts; mid-level .NET log/code investigation.
• Patching, backup and DR operations execution and validation.
• Coach L2 engineers; maintain runbooks and knowledge articles.
• Own SME domain in Reporting/Clearing/Chargeback/ Patching/Host interface/Message processing.
• Represent support in change reviews and post-incident reviews; drive preventative actions.
• Day shift with on-call rota supporting 24/7 cover.

Skills

MySQL

PostgreSQL

SQL Server

PowerShell

.NET

AWS

CI/CD

Terraform

CloudFormation

Jira SM

OpenTelemetry

Tools

Coralogix

PagerDuty

Confluence

Kubernetes

Job description

Role & responsibilities

Application Support Engineer L3 and L2 - Immediate Joiner and Exp more than 6 Years

Responsibilities

• Own P1P3 incident resolution, RCA, and problem management
• Advanced diagnostics across MySQL, PostgreSQL, SQL Server, app logs, queues and integration interfaces
• Author new SQL and PowerShell scripts; mid-level .NET log and code investigation
• Patching, backup, and DR operations execution and validation
• Coach L2 engineers; maintain runbooks, KEDB and knowledge articles
• Hold SME ownership in one domain: Reporting / Clearing / Chargeback / Patching / Host interface / Message processing
• Represent support in change reviews and post-incident reviews; drive preventative actions to closure
• Day shift with on-call rota supporting 247 cover

Reliability & SRE Practices

• Define and maintain SLIs/SLOs for the owned domain; track error budget burn and elevate reliability risk
• Build automation that removes toil auto-remediation, diagnostic tooling and scripted runbooks
• Own observability for the domain: dashboards, structured logging standards and alerting on golden signals
• Lead blameless post-incident reviews; manage MTTR and incident recurrence as tracked metrics
• Monitor capacity and performance throughput headroom, queue depth, database growth and warn before saturation
• Plan and execute resilience testing: DR failover drills, backup restore validation and controlled game days
• Apply production readiness criteria to new releases (monitoring, runbook, rollback path) and use IaC/CI-CD to make operational changes repeatable and auditable

Technical Skills

• MySQL, PostgreSQL deep hands-on; SQL Server mid-level
• PowerShell and SQL authoring new scripts independently
• .NET mid-level (code and log-level diagnostics)
• AWS (ECS, EKS, RDS, CloudWatch); Coralogix, PagerDuty, Jira SM
• Payments domain card issuing and processing, plus one of ISO 8583 / ISO 20022, clearing and settlement, or chargebacks and disputes
• PCI DSS and FCA operational resilience working knowledge
• ITIL-aligned incident, problem, and change management
• SRE practice SLI/SLO definition, error budget tracking, toil reduction, blameless postmortems
• Infrastructure-as-code (Terraform / CloudFormation) and CI/CD pipelines for automated, auditable remediation

Good to Have:

• Kubernetes operations at scale
• Distributed tracing (OpenTelemetry)
• Chaos engineering
• AI-assisted troubleshooting tooling in a controlled environment
• Confluence
• Payments/fintech background