SRE

Sidglobal; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Sidglobal is seeking a proactive Site Reliability Engineer (SRE) / L1 Monitoring Engineer with 1–3 years of hands-on experience to support high-availability financial services in a secure cloud environment. You will monitor production systems with Datadog, Dynatrace and Grafana, triage alerts, manage API traffic with Apigee, and support Nginx, Kubernetes, and Linux in a 24/7 rotating shift.

This role offers exposure to modern observability stacks and real-time incident response as part of the

Qualifications

• 1–3 years of hands-on experience in an L1 Support, Infra Monitoring or Junior SRE role.
• Observability tools: Datadog, Dynatrace, Prometheus, and Grafana.
• Web servers: Nginx reverse proxy and log analysis.
• Containerization: Kubernetes basics.
• Cloud: Google Cloud Platform (GCP) core services.
• API management: Apigee or similar gateways.
• OS: Linux/Unix command line.
• Shift: 24/7 rotating shifts.

Responsibilities

• L1 infrastructure monitoring and alert triage across production environments.
• Manage API traffic and monitor API gateway performance.
• Support cluster health, logs, and basic troubleshooting in Kubernetes.
• Perform routine health checks and runbooks for reliability.

Skills

SRE fundamentals

Incident response

Monitoring

Tools

Datadog

Dynatrace

Prometheus

Grafana

Nginx

Kubernetes

Apigee

Linux

Job description

Site Reliability Engineer (SRE) / L1 Monitoring Engineer

Job Summary

We are seeking a proactive and technically driven SRE /L1 Monitoring Engineer with 1 to 3 years of experience to join our coredigital infrastructure operations team. In this role, you will serve as thefirst line of defense ensuring the high availability, security, and performanceof critical financial services and digital banking applications. You will beresponsible for real-time system monitoring, tracking alerts across modernobservability stacks, performing initial triage on infrastructure bottlenecks,and managing API traffic performance. This is an excellent opportunity for anearly-career engineer looking to scale their skills in a high-volume, securecloud infrastructure environment.

Key Responsibilities

L1 Infrastructure Monitoring & Alerts

• Real-timeSurveillance: Actively monitor production environments, enterprisedashboards, and telemetry feeds using toolsets like Datadog, Dynatrace,and Grafana to spot anomalies before they impact end-users.
• AlertTriage: Acknowledge, validate, and categorize incoming infrastructure,database, and application alerts generated by Prometheus andapplication performance monitoring (APM) agents using predefined StandardOperating Procedures (SOPs).
• IncidentEscalation: Document incident details clearly in the ticketing systemand swiftly escalate unresolved P1/P2 issues to L2 engineers orspecialized DevOps teams with complete log snippets and context.

Application Delivery & API Traffic Management

• NginxOperations: Monitor web server logs, verify reverse proxyconfigurations, and troubleshoot basic traffic routing or SSL/TLScertificate errors.
• APIGateways: Use Apigee to monitor API proxy performance, trackerror rates (5xx/4xx codes), track latency spikes, and check developerportal connectivity.
• KubernetesSupport: Monitor cluster health, inspect pod statuses, viewapplication logs using kubectl, and track resource usage (CPU/Memorylimits).

Cloud Operations & Reliability

• GCPMonitoring: Utilize Google Cloud logging, native monitoring tools, andintegrated observability dashboards to check the health of virtualmachines, storage, and networking layers.
• HealthChecks: Perform routine daily morning sanity checks andpost-deployment validation steps for critical banking services.
• RunbookExecution: Execute automated or manual scripts to restart failedservices, clear disk space, or cycle pods safely in staging and productionenvironments.

Required Qualifications & Technical Skills

• Experience: 1 to 3 years of hands-on experience in an L1 Support, InfrastructureMonitoring, or Junior SRE role.
• ObservabilityTools: Hands-on experience navigating and tracking alerts within Datadog,Dynatrace, Prometheus, and Grafana.
• WebServers: Practical understanding of Nginx (reverse proxy, loadbalancing, log analysis).
• Containerization: Foundational knowledge of Kubernetes (K8s) (understanding pods,deployments, services, and basic troubleshooting commands like kubectllogs and kubectl get pods).
• CloudPlatform: Familiarity with Google Cloud Platform (GCP) coreservices and cloud monitoring concepts.
• APIManagement: Exposure to Apigee or equivalent API gateways formonitoring traffic flow and checking endpoint health.
• OperatingSystems: Strong command-line comfort in Linux/Unix environmentsfor navigating directories and tailing logs.
• ShiftFlexibility: Readiness to work in a 24/7 rotating shift model (including night shifts and weekends) to maintain uninterrupted bankinginfrastructure support