L2.5 Support Engineer

Ixiegaming; Chennai District; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

A leading investment management firm in Chennai is seeking an experienced application support professional to manage incident responses, and provide advanced technical support. Candidates should have strong expertise in Investment Management and at least 7 years of IT experience, with knowledge of scripting and data engineering. Join us in fostering an inclusive workplace that values diversity and drives innovation.

Qualifications

• 7+ years of IT experience, with at least 2 years in L2.5/L3 production support.
• Familiarity with SDLC processes, Git/Bitbucket, and test automation.
• Able to work independently and within teams.
• Proficient in data engineering concepts and API data flows.
• Hands-on scripting in Python/PLSQL and ReactJS.
• Familiar with REST APIs, HTML, CSS, Java Microservices.
• Knowledge of SDLC, Git/Bitbucket, and test automation.
• Experience with incident lifecycle and ticketing tools.
• Strong troubleshooting, documentation, and communication; team and independent work.

Responsibilities

• Provide advanced application support across the tech stack.
• Manage incident response and resolution within SLAs.
• Collaborate with cross-functional teams for release management.
• Troubleshoot issues and drive root cause analysis across applications and data workflows.
• Ensure production environments are secure, stable, and aligned with business requirements.
• Participate in disaster recovery and environment setup activities.

Skills

Strong domain expertise in Investment Management/Capital Markets

7+ years of IT experience

Strong knowledge of data engineering concepts

Hands-on experience with scripting (Python/PLSQL) & ReactJS

Strong troubleshooting and documentation skills

ReactJS

REST APIs/HTML/CSS/Java Microservices

SDLC processes, Git/Bitbucket

Incident/Problem lifecycle management

Troubleshooting & documentation

Communication skills

Tools

ServiceNow

JIRA

Docker

Kubernetes

Job description

Responsibilities

• Provide advanced application support: analyze, debug, and resolve issues at code level across the tech stack.
• Manage incident response and resolution within SLAs, including 24x7 on‑call rotation (nights/weekends).
• Collaborate with cross‑functional teams for release management, change coordination, and environment readiness.
• Troubleshoot issues and drive root cause analysis across applications and data workflows.
• Ensure production environments are secure, stable, and aligned with business requirements.
• Participate in disaster recovery and environment setup activities.

Required Skills & Experience

• Strong domain expertise in Investment Management/Capital Markets (must‑have, top priority).
• Experience working with peripheral systems integrated with Aladdin or similar IM platforms (Aladdin experience not mandatory).
• 7+ years of IT experience, with at least 2 years in L2.5/L3 production support.
• Strong knowledge of data engineering concepts and exposure to API management for system‑to‑system data flows.
• Hands‑on experience with scripting (Python/PLSQL) and ReactJS.
• Exposure to one or more: Restful APIs, HTML, CSS, Java Microservices.
• Familiarity with SDLC processes, Git/Bitbucket, and test automation.
• Experience with incident/problem lifecycle management and ticketing tools (ServiceNow/JIRA).
• Strong troubleshooting, documentation, and communication skills; able to work independently and within teams.

Optional / Nice to Have

• Knowledge of Linux/Windows OS, batch monitoring tools (Autosys, Ctrl‑M), and databases (MS SQL, Snowflake).
• Experience with visualization/reporting tools (Power BI, Tableau).
• Practical exposure to web development, microservices, Docker/Kubernetes.
• Basic understanding of statistical theory, financial instruments, and markets.

DEI Statement

At $.{Organisation} diversity, equity, and inclusion (DEI) are the cornerstones of our values. We champion DEI through a dedicated council, expert sessions, and tailored training programs, ensuring an inclusive workplace for all. Our initiatives, including the WE@IN women empowerment program and our DEI calendar, foster a culture of respect and belonging. Recognized with the Human Capital Award, we are committed to creating an environment where every individual thrives. Join us in building a workplace that values diversity and drives innovation.