Front Office Support Manager

Jobtailor; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Jobtailor in Mumbai, India seeks an experienced Investment application service owner to lead front-office systems including Aladdin, Bloomberg and WSO. You will partner with Strategic Partners to ensure top-tier service while adhering to audits and regulatory requirements.

You will review opportunities for service improvements, manage incidents, and drive continual enhancements across the Front Office landscape.

Qualifications

• 8-10 years of corporate experience, large asset management exposure preferred.
• 3 years of Service Management experience required.
• Understanding of Investment Life Cycle and Aladdin Platform is vital.
• Knowledge of trading venues, OMS/EMS systems like Bloomberg/MarketAxess/TradeWeb.
• Ability to query trade data, logs and troubleshoot issues.
• Familiarity with FIX messages for trade execution.
• Experience with Market Data sources like Bloomberg Terminal/Reuters.

Responsibilities

• Act as Investment application service owner for front office tools (Aladdin/Bloomberg/WSO).
• Collaborate with Strategic Partners to ensure excellent customer service while meeting audit/compliance.
• Identify and review service improvement opportunities with stakeholders.
• Coordinate with Front Office Application support team on incidents.
• Own incident management for Front Office applications.
• Drive continuous service improvements across applications.
• Engage business users to surface concerns and improvements.
• Collaborate with Aladdin Change managers for resolutions.
• Understand Trade Life Cycle and prioritize issues by criticality.
• Promote Aladdin usage across the business and teams.
• Participate in Business Continuity, DR and Failover drills.
• Resolve queries related to business-critical apps like Aladdin and Bloomberg.

Skills

Service Management

Aladdin Platform

Trading Life Cycle

ITIL

FIX messages

Market Data

Excel

Querying logs

Analytical thinking

Tools

Service Now

JIRA

Confluence

CMDB

Bloomberg

WSO

Job description

Responsibilities

• Play the role of the Investment application service owner on behalf of M&G Technology
• Work closely with Strategic Partner organisations to ensure fantastic customer service while complying with all audit, compliance and regulatory requirements
• Consult with stakeholders to identify/review service improvement opportunities
• Accountable for working with the Front Office Application support team
• Responsible for Incident Management within the Front Office area
• Drive Service Improvement
• Work with business users to identify concerns or areas for improvement
• Work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution
• Understand the entire Trade Life Cycle and prioritize issues based on criticality
• Champion the use of Aladdin throughout the business
• Participate in Business Continuity, Disaster Recovery and Failover activities
• Resolve queries related to business-critical applications e.g. Aladdin, Bloomberg, WSO

Requirements

• 8 - 10 years of corporate experience and large part of that with asset management firms
• 3 years of experience Service Management
• Sound understanding of Investment Life Cycle
• Sound understanding of Aladdin Platform
• Sound knowledge of Trading Venues & OMS/EMS e.g. Bloomberg, MarketAxess, TradeWeb
• Ability to query trade data, logs and troubleshoot the issue
• Understanding of FIX messages for trade execution
• Knowledge of Market Data e.g. Bloomberg Terminal, Reuters, EIKON and other data sources
• Sound understanding of various Financial Asset Classes
• Fair knowledge of Market Regulations
• Hands-on experience in Front Office Application i.e. Aladdin, Bloomberg, WSO
• Experience in ITIL guiding principles
• Good knowledge of Excel
• Logical and analytical approach coupled with intelligence, passion and a drive to learn
• Good knowledge of support tools used (Service Now, JIRA, Confluence, CMDB)