L 2.5 Support Engineer

Ixiegaming; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading gaming company in Hyderabad is seeking an experienced IT Support Specialist with a background in Investment Management or Capital Markets. The role involves managing incident response, supporting system integrations, and ensuring stability and performance of platforms. Candidates should have 5+ years of experience, particularly in L2.5 support, and strong skills in data engineering concepts and API management. Join a diverse and inclusive team committed to innovation and excellence.

Qualifications

• 5+ years of experience in Investment Management or Capital Markets.
• Minimum 2+ years in L2.5 production support.
• Strong knowledge of data engineering concepts and API management.

Responsibilities

• Manage incident response, troubleshooting, and resolution within defined SLAs.
• Support integrations with systems like Aladdin, SimCorp, Calypso, FactSet, or similar platforms.
• Monitor and maintain system stability, performance, and data flows.
• Work with API integrations and data pipelines across systems.
• Participate in 24x7 on-call support rotation.

Skills

Investment Management / Capital Markets

L2.5 production support

Data engineering concepts

API management

Python or PL/SQL scripting

Kubernetes

SDLC processes

Git/Bitbucket

Test automation

Problem-solving and analytical skills

Communication and stakeholder management

Job description

Experience: 5+ Years

Job Description

• Manage incident response, troubleshooting, and resolution within defined SLAs
• Support integrations with systems like Aladdin, SimCorp, Calypso, FactSet, or similar platforms
• Monitor and maintain system stability, performance, and data flows
• Work with API integrations and data pipelines across systems
• Participate in 24x7 on‑call support rotation

Required Skills

• Strong domain expertise in Investment Management / Capital Markets (mandatory)
• Experience with IM platforms or similar systems (Aladdin experience not mandatory)
• Minimum 2+ years in L2.5 production support
• Knowledge of data engineering concepts and API management
• Exposure to Python or PL/SQL scripting
• Familiarity with Kubernetes
• Understanding of SDLC processes, Git/Bitbucket, and test automation

Soft Skills

• Strong problem-solving and analytical skills
• Good communication and stakeholder management

At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we’re committed to an environment where everyone thrives. Join us in building a diverse, innovative workplace.

Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.